Share this Job

Front Desk Agent

Date:  Sep 22, 2022
Location: 

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

 

Job Specifications: 

  • Outlet: The Hythe
  • Starting Wage: $20 / hour
  • Shift & Schedule Availability: Full Time
  • Skill Level: Entry

 

Responsible for including but not limited to:

  • Performs the full range of front desk responsibilities for hotels, condominiums, and rental homes.
  • Welcoming guests and/or homeowners to facility
  • Utilize sales techniques to generate incremental revenue through the front desk. All incremental revenue generates additional compensation for the FD agent.
  • Registering and assigning accommodations
  • Obtaining payments
  • Issuing card/room key and escort instructions to bell staff 
  • May provide information on amenities, services, and directions to guests; responds to questions.
  • Maintains records of room availability and guest accounts.
  • Checks departing guests out and closes out account.
  • May coordinate receipt and delivery of messages for guests.

 

Job Requirements:

  • high school diploma required; college degree preferred, specifically hospitality degrees
  • previous customer service experience preferred, specifically hotel and Marriott experience
  • Understanding and use of Word, Excel, Outlook required. Knowledge of hotel systems preferred
  • Ability to read and comprehend complex correspondence in English required. Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization.

 
Benefits include:

  • Free Ski passes for employees and dependents
  • Discount lift tickets for friends and family
  • Free ski lessons
  • Discounted lodging, food, gear and mountain shuttles
  • Discounted bike haul & golf in the summer
  • Medical, Dental, and Vision plans (full-time positions)
  • 401(k) Retirement Plan
  • Excellent training and professional development

 

 

The budgeted range starts at $20.00.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 475689


Nearest Major Market: Denver