Front Desk Agent - $17/hr - Summer Seasonal

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19. 

The primary responsibilities of a Front Desk Agent involve checking in and out hotel guests and owners, creating walk-in reservations, answering phones and general guest questions while adhering to resort standards;

Job Specifications: 

• Housing: Currently Available
• Outlet: Lodge at Vail
• Starting Wage: $17 per Hour
• Shift & Schedule Availability: Full Time

• Skill Level: Entry

Job responsibilities include (but are not limited to):

• Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check out
• Own all guests requests and ensure issues are resolved within 15 minutes of request
• Ensure all rooms are filed under the correct room number and name.
• Ensure all guest room moves are noted and completed and cancelled if applicable.
• Deliver amenities, luggage assist, maintenance duties
• Responsible for handling a cash bank, signing in and out.
• Must follow division resort grooming standards
• Answer the phone according to brand and resort standards
• Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up
• Other duties as assigned

Requirements:

• High school diploma
• At least 2 years previous customer service preferred, hotel experience preferred
• Able to communicate verbally and written in English - required
• Willing to work overnight shift, holidays and weekends – required
• Microsoft Office and LMS knowledge preferred

The budgeted range starts at $17.00 - $19.00.  Actual pay will be adjusted based on experience.

Job Benefits:  

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
• 401(k) Retirement Plan  
• Employee Assistance Program 
• Excellent training and professional development 
• Referral Program 

Seasonal Full Time roles are eligible for the above, plus: 

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
• Free ski passes for dependents 
• Critical Illness and Accident plans 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 448255