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Dispatcher - Mountain Security - Year Round

Date:  Jan 13, 2021

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


The Dispatch Center functions as the Vail Mountain communications hub linking many of the operations departments. Dispatch Center personnel are responsible for providing exemplary customer service to both internal and external customers through their daily activities.  A critical responsibility of dispatch personnel is to act as an alarm monitoring agency for Vail Resorts owned and operated facilities. The Dispatch Center is operated on a 24 hour per day, 7 day per week, 365 day per year basis.


Responsibilities Include:

  • Monitor alarm systems and notify appropriate local agencies to ensure adequate response to emergency situations.
  • Respond promptly and professionally to guest and employee concerns and requests, realizing that these will not always fall within the scope of departmental responsibilities. Make every effort to provide exemplary customer service to internal and external guests.
  • Coordinates and distributes daily snow and weather reports and follow Vail Mountain Ski Patrol criteria for avalanche control call out during the ski season.
  • Support staff and infrastructure for resort/mountain operations.
  • Dispatches relevant information for all Vail Mountain personnel via radio or email in a timely fashion.
  • Operates and monitors remote access control programs & video surveillance systems for facilities.
  • Identify Dispatch Center specific concerns and communicate them along with possible solutions to leadership team.
  • Receives and tracks change orders for Vail Mt  Dining and Ticket Operations and ensures delivery.
  • Monitor the Vail Mountain radio loaner pool.  Track all Vail Mt. incoming and outgoing radios in need of repair.
  • Coordinates with the Mt Information Center to track lost and found items.
  • Track Security Patroller's location & activity througout shift, and maintain various logs.
  • Maintain, monitor, and manage account information in Alarm Center and Data Source life safety software.
  • Assist in parking enforcement through boot tracking, payment and patroller communication.
  • Manage mountain access procedures for contractors and vendors
  • Be familiar with first-aid supplies to be able to coordinate deliveries to outside departments
  • Assist other Mountain dispatch staff in communicating lift activity via email & social media platforms.
  • Other duties as assigned



  • High School Graduate or GED.
  • Valid drivers license.
  • Basic Microsoft applications.  Must be familiar with email, word processing,spreadsheets, database, and basic web functions.
  • Fluent in english (spanish is helpful)
  • Knowledge of ski resort operations.
  • This is predominately an indoor positionalthough some outdoor travel is needed to access facilities.
  • Ability to use: Computers, telephones, two-way radios, fax machines, copier/scanner, video monitors.
  • Able to work all days including night shifts.
  • Able to get to work on own accord.  Able to work independent of direct supervision.  Able to pass VRI background check.




The budgeted range starts at 13.25-16.70.  Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 

One Job – Double the Benefits.  Working for the Marriott at Vail gives you access to the phenomenal mountain town that is Vail, CO and all the perks that come with being a Vail Resorts Employee (Free Ski Pass, discounted lodging at all Vail properties, discounts on retail items and FB locations). Not only that, but take advantage of the Marriott team member benefits (discounted room rates at all Marriott’s nation-wide) to truly get the most out of your hospitality experience. Come join our team of incredible people with passion for customer service and making sure everyone checking in feels like they are home. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 263649

Nearest Major Market: Denver