Director of Housekeeping

Date:  May 20, 2023

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts and our Corporate team, you can join for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es), 40% retail discounts, summer activities discounts, wellness benefits, and the chance to grow through Epic Service - our leading training and development experience.


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 


Job Summary:

One Job, double the benefits! The Director of Housekeeping for the Hythe, Luxury Collection Vail, is responsible for managing the daily operations of the housekeeping operations to ensure the highest levels of cleanliness and guest satisfaction are maintained, working as both a managed Vail Resorts property, and Franchised Marriott Luxury Collection.

This position will provide oversight and heavy operational guidance of guest rooms and public areas, as well as the management of all housekeeping activities including budget reviews, ordering supplies, scheduling, staffing, contract staff management, room inspections, as well as training, disciplining, and developing leadership, seasonal and year-round employees.


Job Specifications:

  • Shift & Schedule Availability: Full Time / Year Round
  • Outlet: The Hythe, Luxury Collection Vail
  • Location: Vail, CO
  • The expected range is $70,000 - $80,000 + annual bonus 


Job Responsibilities:

  • Maintain good communication and work relationships within all departments in the hotel, and with external customers and suppliers.
  • Manage onsite Laundry Operations.
  • Evaluate guest satisfaction levels and monitor trends through guest survey and other means, with a focus on continuous improvement.
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules.
  • Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budgets
  • Set departmental targets and objectives, work schedules, and ensure that company’s policies and procedures are implemented.
  • Conduct, direct, and participate in all departmental inventories; keep records of all inventories for future references.
  • Continuous visual and documented inspection of guest rooms and public spaces including restaurants, corridors, lounges, etc ensuring all areas are upto Marriott Luxury BSA standards.
  • Ensure staffing levels cover business demands.
  • Ensure regular staff meetings are conducted, post-meeting minutes generated, and follow-up items completed.
  • Ensure providing appropriate training for all employees and departmental leadership and ensure proper labelling of hazardous supplies in accordance with OSHA regulations.
  • Manage staff performance issues in compliance with Vail Resorts and Marriott policies and procedures.
  • Recruit, manage, train and develop the Housekeeping team; conduct ongoing trainings for existing and new staff.
  • Manage the H2B and Seasonal J1 programs including co-ordination with corporate team as well as all pre-arrival communication, organization and expectations for successful seasonal onboarding’s.
  • Maintain good communication and relationships with residence homeowners, and respond to their requests promptly and professionally.
  • Evaluate condition of furniture, fixtures, décor etc, and make recommendations and assist in the co-ordination of rehab/capital projects.
  • Align with all vail resort and marriott policies, procedures and standards of operation.
  • Ensures the housekeeping department leads the change in regards to recycling efforts and environmental initiatives.
  • Active participation in on property committees including as senior leadership team representative for housekeeping operations.
  • Additional tasks as required.


Job Requirements:

  • High School diploma – required.
  • Previous experience in managing a hotel/resort housekeeping department.
  • Progressive record of accomplishment in housekeeping leadership – Strongly preferred.
  • Must be detail-oriented, with excellent organizational skills.
  • Ability to read and comprehend sophisticated correspondence in English – required
  • Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization.
  • Ability to communicate effectively and build team mentality within and outside Housekeeping department – required.
  • Ability to creatively problem-solve with guests, employees, and various other departments within the resort – required.
  • Must be able to manage multiple priorities in a fast-paced environment.
  • Bi-lingual Spanish speaking ability – preferred.
  • Ability to lift, push, pull up to 75 pounds on a regular basis – required.
  • Proficient in Microsoft Word, Excel and outlook
  • Marriott program background including lightspeed, GXP, BSA, Qpower etc preferred.
  • Vail resorts system background including, Peoplesoft, Coupa, successfactors etc preferred.
  • Progressive record of accomplishment in housekeeping leadership – Strongly preferred.


The expected pay range is $70,000 - $80,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 493462

Nearest Major Market: Denver