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Concierge

Date:  Aug 4, 2022
Location: 

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round (11-month)

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 

 

Join us to create your Experience of a Lifetime!

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

Job Summary

Responsible for guest satisfaction. Answer questions, give directions and make detailed reservations or recommendations for dining, entertainment attractions, events, airlines, car rental, etc. Maintains an up-to-date listings of restaurants, activities, area maps. Must be fully acquainted or willing to learn of local points of interests. Be willing to learn about repeat guest needs and accommodations to further build rapport. Accurately assist guests with all requests in a timely manner. Provide exceptional guest service.

 

Job Specifications

  • Outlet: The Lodge at Vail
  • Starting Wage: $19 - $21 / hour
    • Effective October 2022 minimum wage will be increased to $20 per hour
  • Shift & Schedule Availability: Full TIme, Year Round (11 Month)

 

Job Responsibilities

  • Complete daily checklist duties. Adhere to and enforce all Brand Standards.
  • Ensure proper billing including and not limited to Colorado Mountain Express and shipping charges.
  • Facilitate delivery and shipping of mail and packages for guests and owners.
  • Facilitate pre-arrival communication with guests and develop itineraries.
  • Assist in solving guest issues in an effective and efficient manner.
  • Maintain up to date knowledge of local restaurants, events and activities. Use computer programs to record detailed itineraries and guest information.
  • Effectively communicate detailed information to guests and employees.
  • Other duties as assigned by the manager.

 

 

The budgeted range starts at $19 - $21.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 458985


Nearest Major Market: Denver