Concierge

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Specifications:

• Outlet: The Hythe
• Expected Pay Range: $20.00 - $22.03
• Effective October 2022 minimum wage will be increased to $20 per hour
• Shift & Schedule Availability: Full Time
• Skill Level: Entry

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work at RockResorts/Vail Resorts Hospitality ("RR/VRH") is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

The magnitude of beauty at the Vail Marriott Mountain Resort (http://www.vailmarriott.com) is one that defines the elegance of a European Chateau with the back drop of the Rocky Mountains. The Vail Marriott Mountain Resort and Spa is now hiring a Concierge.

Job Summary:

This position will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interests. This position will communicate with guests and employees both verbally and in writing to answer questions, and provide clear direction in advising and instructing guests in resort details with a focus on luxury service.

Essential Job Functions:

• Anticipate guests' needs, respond promptly and acknowledge all guests, despite how busy or the time of day.
• Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs.
• Handle confidential information, including guest records, with a high degree of integrity.
• Implementing the flow of information to guests about hotel services, features and room amenities, alongside answering questions, giving directions and making detailed reservations or recommendations. 
• Assist in maintaining database and binder of vendor information as well as current area information, weather and grooming reports, restaurant specials and event.
• Keep lobby area neat and replenish stock of printed materials including magazines, brochures and trail maps.
• Develop strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
• Performs any additional tasks or projects as required.

Qualifications:

• High school diploma or equivalent. -required
• Must be able to read, write, speak, understand and comprehend English fluently. -required
• At least 1 year of guest service experience. -required
• Concierge experience. -preferred
• Knowledge of the Vail Valley area and Vail Mountain. -required
• Proficiency in Microsoft Office and Internet Explorer. -required
• Ability to read and respond to complex correspondence. -required
• Ability to effectively present detailed information to guests and employees. -required
• Must be able to work weekends, evening and holidays. -required
• Flexible schedule required (Willing to work split shifts and willing to pick up extra shifts as needed). -required
• Able to speak and understand Spanish helpful. -preferred
• Must be able to stand for up to 4 hours at a time. -required
• Resumes. -required
• In-person interview highly. -preferred
• Two satisfactory references. -required

Learn more about:

The Vail Marriott:  http://www.marriott.com/hotels/travel/whrco-vail-marriott-mountain-resort/

Vail Resorts Grooming Policy: http://jobs.vailresorts.com/info/company-policies.aspx Vail Hospitality's Grooming policy may be slightly more stringent due to our luxury brand.

The expected pay range is $20.00 - $22.03. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  476209
Reference Date: 08/01/2023 
Job Code Function: Concierge