Assistant Store Manager, The North Face Vail

Date:  Nov 21, 2023

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round (11-month)


Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program


Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Summary:

The role of assistant store manager is to assist in leading sales, staff, operational and merchandising functions of the store to attain maximum profitability, efficiency, and an outstanding guest experience!


Job Specifications:

  • Outlet: Vail
  • Shift & Schedule Availability: Year Round 11 Month / Full Time
  • The budgeted range starts at $25.  Actual pay will be adjusted based on experience.

Responsibilities Include (but are not limited to):

  • Generate sales, demonstrate and maintain a professional standard of guest service.

  • Assist Store Manager in maintaining a hardworking and professional standard of guest service.

  • Fulfill manager-on-duty responsibilities when scheduled

  • Generate sales, demonstrate, and maintain a professional standard of guest service

  • Maintain and model high retail merchandising and cleanliness standards set forth by the Store and Area Manager

  • Recruit and assist in maintaining a quality core staff.

  • Evaluate sales trends and build methods for sales growth

  • Manage inventory control and meet or exceed inventory goals

  • Demonstrate and enforce company policies, guidelines, values, and ethics

  • Coordinate company policies and guidelines.

  • Enforce company cash handling policies and additional loss prevention policies and procedures

  • Provide training resources in POS, product knowledge, guest service, resort information, and sales

  • Maintain all company paperwork according to policies and procedures

  • Communicate ideas or issues with the Store Manager

  • Remain current on new industry products and trends, demonstrating knowledge of products

  • Ensure all safety protocols are being observed at all times

  • Assist in onboarding and training of new employees in POS, product knowledge, guest service, and sales

  • Be upbeat, motivated, and possess the ability to multi-task


Job Qualifications:

  • HS Diploma or GED Equivalent - required

  • 2 years of retail sales - strongly preferred

  • Supervisory experience in a retail environment - preferred

  • Entry level digital literacy with familiarity with Microsoft Office - preferred

  • Ability to connect with co-workers and guests in accurate spoken and written English - required

  • Dedication to outstanding customer service

  • Excellent communications skills both written and verbal

  • Self-motivated with the ability to multi-task

  • Familiarity with retail POS system

  • Ability to work a flexible schedule; including nights, holidays and weekends – required

  • Must be a great teammate and be able to handle a fast paced, stressful environment.

  • Possess the desire to offer the highest customer service standards to guests



The expected pay range is $25. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  498682
Reference Date: 10/23/2023 
Job Code Function: Store Operations 

Nearest Major Market: Denver

Job Segment: Entry Level