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Assistant Housekeeping Manager

Date:  Sep 23, 2022
Location: 

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

Job Summary: 

Responsible for assisting the Director of Housekeeping and Housekeeping Manager with all the daily operations of the Housekeeping department, to ensure the highest levels of cleanliness and guest satisfaction are maintained. This position will provide supervision of guest rooms, and direction for all housekeeping activities including hiring, scheduling, staffing, team development, room inspections, training and development of employees. This person will also be responsible for the deep cleans, inventories, and guest services.

 

Job Specifications:

  • Shift & Schedule Availability: Full Time / Year Round
  • Outlet: The Hythe
  • Location: Vail

 

Job Responsibilities:

  • Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
  • Housekeeping management of Hotel rooms and Residences.
  • Housekeeping management of Laundry Operations and Public Areas.
  • Uniform operations management and tracking/inventory
  • Assistance with linen/supply inventories x2 annually
  • Guest Services management, including guest interaction, follow up, and rebound reports. 
  • Investigates complaints, evaluates corrective actions, and implements plan to resolve and de-escalate conflicts.
  • Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
  • Demonstrates high level of productivity
  • Monitors house count and make staffing adjustments accordingly.
  • Hiring, staffing, scheduling and training
  • High level of accountability for training and standards
  • Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. 
  • Continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping staff in details of work. 
  • Provide staffing, training, coaching and performance reviews for the housekeeping department.
  • Ensures employees understand expectations and parameters.
  • Empowers team members to provide excellent customer service.
  • Coach and mentors team member to reach their potential, including supervisor level and line staff.
  • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Develops strong working relationships with other departments to ensure communication and teamwork is at an optimum.
  • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
  • Assist the Director of Housekeeping and Housekeeping Manager in ensuring the department leads the charge in regard to recycling efforts and environmental initiatives. 
  • Assist the Director of Housekeeping and Housekeeping Manager in evaluating condition of furniture, fixtures, decor, etc.  Make recommendations and assist in the coordination of rehab projects.
  • Performs any additional tasks or projects as required.

 

Job Qualifications:

Required:

  • High school diploma or equivalent. Minimum one year of resort housekeeping experience.
  • Previous supervisory or management experience dealing with guests and with a large team.
  • Basic computer skills.
  • Must be able to communicate effectively and professionally in English.
  • Must be able to lift up to 50 lbs.
  • Must be able stand for long periods of time and be able to access all areas of the resort.

Preferred:

  • College degree in a Hospitality Management program.
  • Experience with Microsoft Office applications including Word, Excel and Outlook.
  • Experience with Lightspeed, and Marriott GXP
  • Knowledge of conversational/business Spanish.

 

The budgeted range starts at $41,600 - $55,500+ annual bonus.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 477088


Nearest Major Market: Denver