Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Assistant Front Office Manager plays a key leadership role in delivering exceptional guest experiences and ensuring seamless front office operations within a luxury resort setting. In partnership with the Front Office Manager, this position oversees daily operations across Guest Services, Front Desk, Concierge, Bell/Door, PBX, and Resort Activities.
This role is responsible for upholding the highest standards of hospitality, fostering a culture of excellence among associates, and driving operational performance. The ideal candidate is a service-driven leader who models professionalism, anticipates guest needs, and creates memorable experiences that reflect the brand’s commitment to excellence.
Job Specifications:
- Starting Wage: $58,461.98 - $65,358.10
- Employment Type: Year Round
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: No
Job Responsibilities:
Leadership & Culture
- Champion a culture of hospitality excellence by leading with integrity, professionalism, and a guest-first mindset.
- Inspire, mentor, and develop front office associates to deliver intuitive and personalized service.
- Foster a collaborative, respectful, and high-performing team environment aligned with luxury service standards.
- Recognize and celebrate associate achievements, reinforcing engagement across all shifts.
- Lead by example, demonstrating poise, attention to detail, and a commitment to service excellence.
Operational Excellence
- Oversee daily front office operations to ensure efficiency, accuracy, and a seamless guest journey from arrival to departure.
- Maintain exceptional standards for check-in and check-out experiences, minimizing wait times while maximizing personalization.
- Ensure all service delivery aligns with brand standards, policies, and procedures.
- Anticipate operational challenges and proactively implement solutions to maintain service flow and quality.
- Collaborate with the Front Office Manager to drive continuous improvement initiatives and operational innovation.
Guest Experience & Service Delivery
- Create memorable, personalized guest experiences that reflect the expectations of a luxury resort environment.
- Actively engage with guests to build relationships, gather feedback, and ensure satisfaction at every touchpoint.
- Resolve guest concerns with empathy, urgency, and professionalism, turning challenges into opportunities for loyalty.
- Empower associates to take ownership of guest interactions and deliver thoughtful, anticipatory service.
- Serve as a visible and approachable presence in the lobby and front office areas.
Performance & Quality Management
- Monitor service standards, guest satisfaction metrics, and operational performance indicators.
- Analyze guest feedback, including surveys and comment cards, to identify trends and implement targeted improvements.
- Communicate clear expectations and performance goals to the team, ensuring alignment with departmental objectives.
- Support training, coaching, and performance management to elevate service delivery and associate effectiveness.
Compliance & Financial Stewardship
- Ensure adherence to all front office policies, procedures, and brand standards.
- Monitor and enforce credit, billing, and cash handling procedures to mitigate financial risk.
- Support revenue optimization efforts through effective inventory management and upselling initiatives.
- Maintain accuracy and accountability in all financial and operational processes.
Job Requirements:
- Demonstrated proficiency in Microsoft Office (Word, Excel) and experience with property management and reservation systems.
- Strong leadership presence with excellent verbal and written communication skills.
- Exceptional organizational, problem-solving, and decision-making abilities.
- Ability to thrive in a fast-paced, guest-focused luxury environment.
- Flexibility to work varied schedules, including weekends, holidays, and peak seasons.
Preferred:
- Prior supervisory or management experience in a luxury hotel or resort front office environment.
- Strong understanding of hotel operations, including guest services, reservations, and revenue management.
The expected pay range is $58,461.98 - $65,358.10. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 514528
Reference Date: 04/26/2026
Job Code Function: Front Office
