Executive Housekeeper

Job Summary:

The Executive Housekeeper is responsible for leading the Jackson Lake Lodge Housekeeping department, composed of approximately 65 employees. The Executive Housekeeper is responsible for training, coaching, disciplining, and recognizing staff with the goal of creating a supportive and high-performing team. In addition, the Executive Housekeeper is responsible for all administrative tasks of the department including, payroll, scheduling, inventory, ordering, and maintenance of training records. The Executive Housekeeper is expected to strategically plan operations to ensure cleanliness and efficiency standards are upheld. The Executive Housekeeper regularly interacts with guests of the hotel and is expected to be a role model of service and recovery standards

Job Specifications: 

• Starting Wage: $50,000.00 

• Employment Type: Summer Seasonal 2026 

• Shift Type: Full Time 

• Minimum Age: At least 18 years of age 

• Housing Availability: Yes 
• Location: Jackson Lake Lodge 

Job Responsibilities:

• Lead, train, coach, discipline, and recognize employees of the Jackson Lake Lodge Housekeeping Department with the goal of creating a supportive and high-performing team.
• Perform administrative functions of the department, including, but not limited to, payroll, scheduling, product inventory, ordering, and maintaining training logs.
• Set weekly strategic operational plans considering staffing levels, resort occupancy, labor/efficiency targets, and department priorities.
• Review weekly financial reporting to ensure department is on track to meet efficiency targets and adjust operation as required
• Direct the daily work of Housekeeping Inspectors, Housekeepers, Housepersons, and Public Areas Attendants, ensuring maximum efficiency of the department and guest satisfaction.
• Ensure guestrooms are cleaned in accordance with Vail Resorts/Grand Teton Lodge Company Brand Standards by conducting regular inspections of housekeeper and housekeeping inspector work and retrain/coach staff as required.
• Oversee the accuracy of the Property Management System (PMS) and maintain regular contact with Front Office management.
• Ensure guestroom maintenance issues are addressed timely, and follow up with Engineering leadership as necessary.
• Regularly review guest feedback provided through the guest experience survey, Medallia, and work with leadership on plans to adjust service delivery if needed.
• Handle guest cleanliness or housekeeping concerns and communicate any resolution with the Front Office.
• Other duties as assigned.

Job Requirements:

• High school diploma or equivalent
• Prior housekeeping and/or resort experience
• 1-3 years of supervisory experience, preferably in a resort environment
• Microsoft Office and Microsoft365
• Familiarity with Property Management System (PMS) platform
• Strong written and verbal communication
• Fluent in spoken and written English

Other Requirements:

Preferred Skills:

• Detail-oriented
• Well-organized
• Comfort in fast-paced environments.

Other requirements:

• Indoor/Outdoor: Indoor and Outdoor
• Hazardous Materials/Noise: Basic cleaning chemicals
• Equipment Used in Job: General cleaning equipment, computer, golf cart
• Holidays/Weekends/Evenings: Required
• Other: Trainings: Manager, Golf Cart, Bloodborne Pathogens, Ergonomics

Specific duties and responsibilities:

Hospitality:

• You must be committed to superior guest service and quality standards. As a team member of your department you play a key role ensuring the team’s success and achievement of meeting and exceeding our guests’ expectations. Our goal is to receive a minimum of 90% on our guest comment scores.

Environmental:

• The Grand Teton Lodge Company is entrusted with protecting the environment of Grand Teton National Park. As part of this mission you are responsible for carrying out our core environmental values: promote renewable energy, reduction of waste, protection of wildlife habitat, and environmental education. You should strive to preserve, protect and inspire your team members and our guests to join in this effort.

Health and Safety:

• You are responsible for working in a safe and healthy manner. You must be knowledgeable of the company’s work safe policies and procedures.

NPS/Community Relations:

• You must be committed to working in partnership with the National Park Service and community organizations to enhance our guests’ experiences. Our goal is to receive only fours and fives on the five point rating scale used by NPS.

Financial:

• Manage payroll against budget

Administrative Duties:

• Schedule and ensure accurate payroll for supervised staff

What's In It For You? 

• FREE Dormitory Housing (including linens and all utilities) or Full Hook-Up RV Sites 
• FREE Wi-Fi 
• FREE National Park Pass to Grand Teton National Park and Yellowstone National Park 
• FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks! 
• FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment. 
• 40% retail discounts plus online ProDeals 
• 20% grocery and restaurant discounts 
• $112/week Meal Plan covers 3 meals/day in the employee cafeteria (mandatory for dorm residents, optional for RVers, FREE for Salary roles)   

Before you apply, visit http://www.TetonEmployee.com for detailed information about housing and other information you will find helpful.