Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
Join the Grand Teton Lodge Company for a season or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, FREE Employee housing, an easy and affordable meal plan, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.
Job Summary:
Directly supervises the front desk in addition to monitoring the daily operations of the hotel, as the principal Front of the House Management Representative to guests.
Job Specifications:
- Salary: $46,000.00
- Employment Type: Summer Seasonal 2026
- Shift Type: Full Time
- Minimum Age: At least 18 years of age
- Housing Availability: Yes
Job Responsibilities:
- Must consistently provide legendary hospitality experiences to internal and external guests alike.
- Handles guest complaints and problems and strives for all guests to enjoy their stay.
- Provide employees with guidance on how to deal with difficult guests
- Act as the manager on duty when the Front Desk Manager is not present. Empowered to make decisions in regards to guest & employee relations.
- Has overall responsibility for the smooth operation of the Front Desk and guest services. He/she assists other departments when necessary and keeps the Rooms Division Manager informed of hotel activities and challenges.
- Monitors employee performance and appearance ensure they adhere to quality standards
- Works closely with accounting and activities, group conventions and reservations to exceed guest expectations.
- Acts as host to V.I.P. guests per the General Manager or Hotel Operations Director's special instructions.
- Commends outstanding performance or takes disciplinary action when necessary.
- Trains front desk employees in standards of service and computer system.
- Approves all work schedules of their department and makes sure they are properly staffed.
- Assist front desk manager in creating schedule and managing time and labor
- Conducts daily briefings with Front Desk Agents to discuss priorities, problems grievances, methods of operation, and procedures and policies.
- Must have knowledge of and approve all folio payment allowances.
- Makes certain that all daily activities are posted correctly on the various notice boards
- Anticipates guest questions, and is knowledgeable all aspects of GTLC operations, Grand Teton National Park, and the surrounding area.
- Thorough understanding of Visual 1 operating system, and the ability to help assist any agent with the system.
- Thorough understanding of the Brand Standards for Vail Resorts, and ability to train employees on standards.
- Excellent customer service skills.
- Always maintains a presence in the lobby at the front desk.
- Other duties as assigned
Job Requirements:
- 1 year previous hotel experience
- Guest Service experience
- Supervisory Experience Preferred
- Successful MVR completion
- Good working knowledge of computers
- Strong communication skills
- Ability to perform under pressure
- Polite and pleasant demeanor
- Well organized
What's In It For You?
- FREE Dormitory Housing (including linens and all utilities) or Full Hook-Up RV Sites
- FREE Wi-Fi
- FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
- FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!
- FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.
- 40% retail discounts plus online ProDeals
- 20% grocery and restaurant discounts
- $112/week Meal Plan covers 3 meals/day in the employee cafeteria (mandatory for dorm residents, optional for RVers, FREE for Salary roles)
Before you apply, visit http://www.TetonEmployee.com for detailed information about housing and other information you will find helpful.
We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as FREE dormitory housing.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
