IT Analyst- Grand Teton National Park-Full Time-Year Round (Free Housing Included)

Date:  Sep 20, 2023

Jackson, WY, US

Company:  Grand Teton Lodge Company
Shift Type:  Year Round


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.


Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.​


Are you an experienced IT professional? Do you enjoy the great outdoors? If this sounds good to you then come and have the “Experience of a Lifetime” working in the majestic Grand Teton National Park, located between Yellowstone National Park & historic Jackson, Wyoming.


The IT Analyst will provide day-to-day support, maintenance, and assistance for all resort-wide systems. Responsibilities include strong knowledge of computer hardware and software, wired and wireless networks, security cameras, as well as creating and maintaining documentation. The IT Analyst will provide oversight and guidance to the IT team while proactively identifying problems and facilitating resolutions in a Windows 10/11 and Windows Server 2016/2019 environment, as well as support the company’s Point of Sale and Property Management systems.


Job Specifications:

  • Housing: May Be Available
  • Expected Pay Range: $45,000 - $52,000
  • Schedule & Availability: Full Time / Year Round
  • Outlet:Grand Teton Lodge Company


Job Responsibilities include but are not limited to:

  • Monitor systems and proactively respond to issues
  • Maintain, troubleshoot, repair, and install all computer hardware, software, peripherals, and network equipment
  • Ensure support tickets are being tracked and resolved in a timely manner in order to promote end user satisfaction
  • Facilitate provisioning of user accounts for all systems in a high turnover environment
  • Run, terminate, and repair phone and network cable throughout all properties
  • Provide support for multiple Wi-Fi systems
  • Work with vendors on support issues as needed
  • Provide oversight and guidance to the IT team
  • Actively participate in training, observe company policies and procedures, and promote all company values
  • Other duties as assigned


Job Requirements:

  • Bachelor's degree or equivalent work experience, technical certifications a plus
  • Requires experience in the setup, configuration, use, and troubleshooting of Windows workstations and servers
  • Requires strong knowledge of Windows 10/11 and Server 2016/2019 in an on-prem Windows domain (including Active Directory and Group Policy)
  • Experience working with hospitality systems, including POS terminals and software
  • Knowledge of VMware and Citrix a plus
  • Legacy phone system experience desirable (Avaya CM/IP Office, analog POTS)
  • Ability to lift between 50-100 pounds


 We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing. 


The expected pay range is $45,000-$52,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  497335
Reference Date: 08/22/2023 
Job Code Function: IT Support