IT Manager - Grand Teton Lodge Company - FREE HOUSING

Date:  Nov 20, 2023

Jackson Hole, WY, US

Company:  Grand Teton Lodge Company
Shift Type:  Year Round


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.


Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.​


Job Summary:

Are you an experienced IT professional? Do you enjoy the great outdoors? Would you like to live on the country’s best hiking, climbing, fishing & sightseeing? If this sounds good to you then come and have the “Experience of a Lifetime” working in the majestic Grand Teton National Park, located between Yellowstone National Park & historic Jackson, Wyoming.


The IT Manager is responsible for all onsite aspects of the Information Technology for all in-park locations, Gros Ventre, Jackson Hole Golf & Tennis and Flagg Ranch. Management of Datacenter, Domain, Network, Telephone, and IT technical staff for all above properties. Maintain and implement security compliance, as well as corporate standards on all Technology systems and applications. Develop and track department budget, forecasts and manage capital projects with the assistance of the Regional IT Manager. High level of business partnership, communication and organization required.


Job Specifications:

  • Housing: Available (Free)
  • Outlet: Jackson Lake Lodge
  • Shift & Schedule Availability: Year Round / Full Time
  • Expected Pay Range: $65,000 - $75,000 + annual bonus.  Actual pay will be adjusted based on experience.


Job Responsibilities:

  • Reports directly to the Regional IT Manager and supports in any and all aspects of departmental operations. Acts as IT point of contact and coordination for all technical projects and support issues.
  • Daily supervision, coordination and support of local IT team to ensure excellent customer satisfaction.
  • Works closely with Enterprise IT team members and users at Vail Resorts Corporate.
  • Primary focus is customer satisfaction, system reliability, and adherence to corporate computing standards including PCI and SOC compliance.
  • Develops/modifies and establishes rules, policies, standards, and objectives consistent with those of the company to ensure efficient operation of individual departments.
  • Coordinates functioning of equipment seasonally over multiple properties to prepare for the onboarding of 950 employees.
  • Plans, coordinates and purchases personal computer hardware, server hardware, network devices and other equipment according to department standards and procedures with Regional IT Manager.
  • Maintains vendor relationships, procures pricing and technical specifications for equipment and projects on a continuing basis. Strategic planning as related to vendor direction and future technological changes is necessary.
  • Plan and implement future technologies and projects to meet budgets and business needs.
  • Participates as a member of the leadership team in planning, problem resolution, and reviewing various departments’ performance.
  • Strong team leadership in project management and implementation is needed to ensure proper communication and coordination with all of IT and key departments. Maintains relationships with all departments and departmental contacts as needed for successful implementation of projects and maintenance schedules.
  • Responsible for interviewing, hiring, scheduling, training and providing professional development opportunities for IT staff members. Performs performance appraisals on an annual basis for each staff member.
  • Other duties as assigned


Job Qualifications:

  • Bachelor Degree in MIS or equivalent
  • At least 5 years related work experience in network and system administration, preferably in Hospitality
  • Ability to communicate effectively within all levels of the organization including executive level presentations
  • Possess strong problem solving skills with an attitude and focus on excellence in customer service
  • Experience in PCI and Sox compliant environments
  • Advanced knowledge of domain, datacenter, and application administration 
  • Advanced certifications in Microsoft or Cisco Systems is a plus
  • MCSA, CNA, CCNA, VCP certification(s) preferred
  • Ability to lift and carry 50 lbs. of computer equipment or components, as needed



 We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing. 


The expected pay range is $65,000 - $75,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  499026
Reference Date: 11/20/2023 
Job Code Function: IT Support