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Winter Radio Dispatcher

Date:  Sep 22, 2022

Newbury, NH, US

Company:  Mount Sunapee Resort
Shift Type:  Winter Seasonal 2022/2023


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 




Job Summary

The Radio Dispatcher provides clear and concise communications regarding lift status, on mountain emergencies, and on mountain movements as well as necessary updates.  The Radio Dispatcher performs all such dispatch functions and maintains record keeping of all Mountain Operation departments such as Lift Maintenance, Lift Operations, Ski Patrol, Terrain Park, Snowmaking, Grooming, and other regulatory agencies.  Communication and updates to any and all affected resort departments is also required. This position is the communication center for all of Mount Sunapee Resort utilizing telephones, radios, and computer processes. 

Duties include, but are not limited to:

  • Works as direct mountain operations and front line staff communication during resort opening and closing procedures.
  • Supplies status and progress reports to all pertaining resort department operating groups
  • Helps handle daily routine situations, emergency situations, and other various on mountain events or actions with all various resort departments
  • Utilize radios, phones, computer processes to communicate and generate reports mountain wide and across various media tools


Job Specifications

  • Starting Wage:  $20 / hour
  • Shift & Schedule Availability:  Full Time
    • Weekends & Holidays 6:00am to 4:30pm and Mid-Week 7:00 am to 4:30pm 


Job Responsibilities

  • Announce Dispatch arrival and departure
  • Log, track, and communicate processes of daily lift start up and closing procedures
  • Track any ski lift, building, or equipment LOTO (Lock Out Tag Out); Do not allow power up by any department or person if LOTO.
  • Log and announce emergent and non-emergent mountain specific events as they occur and keep current with updates.
  • Update Mountain Live and Twitter accounts with pertaining lift status, parking lot status, weather, photos, event status, etc
  • Perform informative calls on “call list” if a lift is down for longer than 10 minutes
  • Note any and all lift efficiency changes and why
  • Track, update, and manage data collected from each lift stop log on a regular basis
  • Call all lift bases at scheduled opening time(s) giving permission to open and load public if all departmental checks have been completed.
  • Assist with all lift operator, ski patrol, lift maintenance, etc communications and concerns as needed
  • Assist communications with off mountain departments so that all are informed of any changes that may affect them as well.
  • Log locations and movement of all snowmobile traffic at start up and throughout the day.
  • Note location and movement of any and all snowcat/groomer(s), if occurring during the day.
  • Most importantly, analyze and discriminate all logs in an effort to provide safe, efficient decisions throughout the daily flow of mountain operations to keep our employees and guests safe and happy.
  • Other duties as assigned


Job Requirements

  • High school diploma or equivalent required
  • Working knowledge of Microsoft Office
  • Strong listening, verbal and written communication skills in English
  • Ability to multitask in a sometimes stressful situation
  • Previous radio experience preferred
  • Experience in Lift Operations and/or Lift Maintenance or Ski Patrol preferred
  • Ability to work as part of a large team with a helpful, innovative attitude
  • Valid driver’s license preferred and reliable transportation in all weather
  • Knowledge of Mount Sunapee preferred
  • Willingness to work long hours




The budgeted range starts at $20.  Actual pay will be adjusted based on experience.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 475787

Nearest Major Market: Concord
Nearest Secondary Market: Manchester