Team Lead - Outside Guest Services

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary: 

The Guest Services Team Leader will support the Outside Guest Services Team or “Greeters” in delivering the highest level of guest service to the resort guests. The Outside Guest Service Team fills a variety of roles and assists other departments as priorities may shift throughout the day based on guest volume, traffic flow and daily event schedules, etc. This position will also schedule, train and assist staff with the electronic fulfillment of ticketing and season pass at multiple outside locations. This team fields guest questions about resort activities and general resort information, when necessary, the Team Lead of Guest Services will handle escalated guest issues, promptly with the utmost professionalism.

Job Specifications: 

• Expected Pay Range: $20.00 - $26.45 / hour  
• Shift & Schedule Availability:  Full Time Winter Seasonal – Early November – Early April
• Skill Level: Advanced 

Job Responsibilities:

• Responsible for ongoing training and development of new and existing staff 
• Supervise shifts- handling escalations, team needs, and tasks assigned by manager. 
• Dispatch Emergency Services per established procedures, contact additional agencies/resources as needed.
• Supervise and administrate payroll for direct reports 

• Assist other resort department leadership with planning and execution of guest service initiatives and events, activations
• Other duties as assigned 

Job Qualifications:  

• High school diploma or equivalent - required 
• Previous experience in guest service – required 
• Ability to work outside, on your feet, in all weather conditions for long periods of time 
• Microsoft office proficiency - required 

• Flexible schedule including weekends and holidays- required 
• Read, write, speak, and comprehend English - required 
• College degree - preferred 
• Previous experience in Lodging/Hospitality or similar - preferred 

Previous supervisory experience - preferred 

The expected pay range is $20.00 - $26.45. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  505767
Reference Date: 10/25/2024 
Job Code Function: Guest Services