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Ski School Team Lead - $20 per hour - Full Time - Winter Seasonal

Date:  Aug 4, 2022

Newbury, NH, US

Company:  Mount Sunapee Resort
Shift Type:  Winter Seasonal 2022/2023

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 


Join us to create your Experience of a Lifetime!


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 



Job Specifications:

  • Outlet: Staff Training
  • Starting Wage: $20
  • Shift & Schedule Availability: Full Time
  • Skill Level: Team Lead 


Can you be the energy source for your staff? Can you lead by example, because you love to teach skiing and riding? The Ski and Snowboard School Team Lead for Staff Training is a member of the Ski and Ride School leadership team: responsible for the quality assurance and overall staff education and development of the teaching staff.  With guidance from the SRS Manager, this position is responsible for the job specific training, clinic content, developing the training schedule and assignment of staff trainers to lead clinics.  This leader is also responsible for promoting workplace safety programs, conducting instructor on-hill observations to review product quality while offering feedback and participating in evaluations. Responsible for regular interaction with guests and staff to solicit feedback, may be called upon to resolve conflicts, and accommodate guest service. Works closely with other leads and supervisors in the Ski and Ride School and other departments as needed.


Job Responsibilities

  • Guest experience
    • Ensure the highest level of quality in regards to private or group lessons and overall ski/snowboard school experience
    • Responsible for implementing guest focused training and tactics to increase Guest Experience (GX) scores. Performance measured by meeting or exceeding GX survey metrics for Ski and Snowboard School.
  • Employee experience
  • Staff communication to include participation in daily morning meetings, monthly staff meetings, instructor messaging for company/department updates utilizing social media, e-mail, instructor messaging and morning meetings. Post training information regularly. Responsible for achieving or exceeding expectations in Employee Engagement Survey metrics
  • Participate in Worker's Compensation reporting, facilitating mandatory safety training/clinics, incident tracking and communication. Oversight of staff members to ensure all safety compliance programs (on-line safety quiz, equipment check, park pass program, kids on lifts) achieve 100% completion rate. Performance measured by achieving or exceeding worker's compensation metrics
  • Safety in regards to reviewing product quality and instructor performance and class handling, including monitoring of suggested and prescribed routes
  • Conduct work place safety initiatives to include facilitating mandatory safety training/clinics, incident tracking and communication to reward the staff when safety and wellness goals are met.
  • Drive company values and stated goal of Net Zero Footprint by 2030
  • Financial
  • Work with SRS Manager to understand and implement training budget.
  • Schedule and staff training clinics to maximize impact for investment in both time and wages.
  • Understanding of our ski school-wide, resort-wide, and enterprise-wide business strategies. Strong ability to communicate the connection between those strategies and the priorities of instructors
  • Development
  • Lead team members in their professional development for teaching skiing and snowboarding to our guests. use ongoing communication, evaluation and feedback to our staff trainers and instructors,.
  • Be a Role model and bring to life the company's values of; Serve Others, Do Right, Drive Value, Do Good, Be Safe and Have Fun
  • Remain current with certification and membership of professional ski/snowboard organizations
  • Other duties as assigned


Job Requirements

  • High School Diploma
  • Proficient in reading, writing, and communicating in English
  • Minimum of three years as a full-time instructor or five years as a part time instructor for a recognized ski/snowboard school
  • Considerable experience as an Instructor Trainer or Ski School Supervisor is highly recommended
  • Current PSIA/AASI Level 3 and Children’s Specialist highly valued, PSIA-AASI Educational Staff or Candidate preferred.
  • RPOS, MS Word, Excel, Outlook, Social Media, Written Communication skills required
  • Verbal communication in person and via telephone with guests, instructors and management




The budgeted range starts at $20.  Actual pay will be adjusted based on experience.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 447727

Nearest Major Market: Concord
Nearest Secondary Market: Manchester