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Ski School Manager, Mt Sunapee

Date:  May 25, 2021

Newbury, NH, US

Company:  Mount Sunapee Resort
Shift Type:  Winter Seasonal 2021/2022

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Mount Sunapee in beautiful Newbury NH is seeking an experienced Ski and & Snowboard School manager to lead its staff of approximately 200 ski and ride pros. This position is a grade 26 seasonal full time seasonal role and there are summer employment opportunities with equivalent compensation to create a FTYR opportunity for the right candidate. The successful candidate will be a proven leader with prior Ski & Snowboard School supervisory or management experience. Training experience and line of business acumen are also required. Preference will be given to PSIA/AASI educational staff or higher with the appropriate skill set for managing and developing the business. This position reports to the Senior Manager, Skier Services and works very closely with all resort leadership positions as member of the Resort Leadership Team.


Job summary

Responsible for the daily management and growth opportunities of all adult Ski & Snowboard School programs


Job responsibilities

  • Plan, implement, supervise, coordinate, monitor and evaluate the services, programs and operating systems of the Adult, Youth and Children’s Ski School Programs, includes, but is not limited to, management of facility, indoor staff, ticketing, reservations, ski and snowboard pros and learning terrain. Programs involved include but are not limited to: private clinics, adult levels 1-8 (other than GLM) and adult and children’s specialty/seasonal programs.
  • Exercise full supervisory authority, directly and indirectly over 200 employees; Plan and conduct staff meetings and oversee all training programs. Confer regularly with staff to assign and review work; plan, coordinate and evaluate service/activities; resolve problems.
  • Plan staffing needs and work schedules in conjunction with other supervisors and team leaders.
  • Responsible for supervising the quality of the clinics conducted within the Ski & Snowboard School Programs, including overseeing the mentoring of staff. Take a proactive role in making improvements. Coordinate with training staff, plan and implement future training and mentoring needs and monitoring of staff development and improvement.
  • Responsible for opening and closing procedures of the learning area(s) and facilities. Co-ordinate the traffic flow of pros and customers on the learning areas, work with grooming department to groom for the special needs of the learning area(s), terrain features etc.. Utilize signage, props, fencing to define various learning areas, switching of equipment when appropriate, etc. Maintain safe learning environment for staff and guests at all times.
  • Coordinate and develop an operations budget in conjunction with the Skier Services leadership. Supervise revenues, wages and supplies according to budget. Meet or exceed goals.
  • Supervise and assist PSS staff for sales, reservations, registration procedures, transactions and credits in conjunction with other departmental supervisors/team leaders.
  • Confer regularly with guests to explain the Ski & Snowboard School Programs, services, policies, schedules, rates, handle unusual problems, requests and/or complaints.
  • Confer regularly with immediate manager and other company personnel to plan, coordinate and evaluate services/activities, exchange information and resolve problems. Attend training and staff meetings.
  • Plan and coordinate appropriate record keeping and reporting systems.
  • Ensure that all standards are maintained. Prepare various administrative/operations reports and records.
  • Assist with general maintenance of the facilities as needed.
  • Ensure all safety standards, audits and processes are followed. Minimize the health and safety risks and maintain a safe work area. Perform duties in a manner to improve safety and minimize risk to employees or the public. Hold managers and staff to the same standard
  • Handle all Guest concerns in a professional and timely manner.
  • Promote a fair and collaborative work environment.
  • Provide direction and leadership for all employees.


Job requirements

  • Bachelor’s degree in resort operations, or related field preferred and minimum of  4-6 years of ski school supervisory or management experience or a combination of education and experience from which comparable knowledge and skills are acquired.
  • A broad base of knowledge in the ski business with five years of teaching and supervisory experience.
  • Skiing/riding skills required. PSIA/AASI/USSCA/PDP Level III minimum certification.
  • Good planning, administrative, organizational, supervisory and math skills. Some budget management training/experience desirable.
  • Ability to deal optimally with guests as well as a variety of company personnel.
  • Able to lift up to 25 lbs. floor to waist and overhead without assistance and able to assist other team members in lifting items >25 lbs.
  • Able to stand, walk and work long hours between rest periods.
  • Able to reach, bend, climb, grasp, kneel, push, pull, and twist as needed.


We can't help but smile when someone says "Sun Bowl." We can show you why. We came for the winter but stayed for the summer. We came for the summer but stayed for the winter. Some days we ski through lunch. Some days, lunch lasts all day. We love rosy cheeks, hot chocolate, chili, and beer. We laugh a little louder.We love to ski when the sun shines. We love to ski when it doesn't. The last run of the year is as sweet as the first. We are Family. We are Fun. We are Sunapee. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 306430

Nearest Major Market: Concord
Nearest Secondary Market: Manchester