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Guest Service Agent - Summer Seasonal


Newbury, NH, US

Company:  Mount Sunapee Resort
Shift Type:  Summer Seasonal 2020

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Applications are still being accepted in anticipation of opening our resorts for the summer season, contingent on our ability to resume operations.


Mount Sunapee Resort is seeking detail-oriented and enthusiastic seasonal Adventure Park Guest Service Sales and Reservation Agents to join our team to deliver unparalleled guest service by providing quality information to guests and facilitating the sale of lift tickets, season passes and Adventure Park activities.  We are looking for guest service oriented individuals who are positive, outgoing, operate with a high level of computer proficiency, have a passion for the outdoors, are well disciplined and take pride in their work.


Responsibilities Include, but are not limited to:

    • Ability to learn, understand and effectively communicate with the guest about multiple product types and can easily adapt to changing pricing and product offerings.
    • Accurately and efficiently process lift, capture guest data, provide access products while engaging the guests. 
    • Make suitable recommendations on products to meet the guests’ needs and the business objectives.
    • Ability to handle high volumes of customer interaction while delivering exceptional service; internal & external.
    • Reconcile cash and receipts at beginning and end of the shift
    • Responsible for keeping a well-stocked and organized workstation
    • Maintain a professional appearance that reflects the Vail Resorts Standards
    • Maintain a fun, positive and supportive teamwork environment
    • Good interpersonal skills and ability to communicate effectively



    • High School education
    • Ticket sales or customer service experience preferred
    • Ability to work closely with people and be able to handle guest and staff issues in an effective, equitable and friendly manner
    • Must be able to remain calm and decisive in high stress conditions
    • Detail oriented with sound math and clerical skills
    • Able to work with computers


Full time and part time positions are available starting mid-May through Columbus Day. We are looking for enthusiastic team players to join us in providing our guests with a superior recreational experience and an attitude of constant improvement and excellence. We offer great recreational benefits and resort discounts!



We can't help but smile when someone says "Sun Bowl." We can show you why. We came for the winter but stayed for the summer. We came for the summer but stayed for the winter. Some days we ski through lunch. Some days, lunch lasts all day. We love rosy cheeks, hot chocolate, chili, and beer. We laugh a little louder.We love to ski when the sun shines. We love to ski when it doesn't. The last run of the year is as sweet as the first. We are Family. We are Fun. We are Sunapee. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 204548

Nearest Major Market: Concord
Nearest Secondary Market: Manchester