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Adventure Center Guide - Summer Full-Time - Mount Sunapee

Date: Aug 24, 2019

Location: Newbury, NH, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Position: Aerial Guide                                                                                                            

Department: Adventure Park-Base Operations                                                                                

Supervisor: Summer Operations Manager

Essential Functions/responsibilities (to include, but not limited to the following):

  • Responsible for facilitating Zip Line tours, Assisting guests through the Aerial Challenge Course and Tower/Airbag, communicating safety and other information to guests, proper use and implementation of equipment, cleaning and maintaining work areas, and assisting at the Adventure Park as needed
  • Responsible for providing a safe environment for the guest, while creating a positive experience
  • Responsible for daily safety checks on equipment and completion of safety inspection logs
  • Responsible for safe operation of all Zip Line, Aerial Challenge Course and Climbing Tower/Airbag Features
  • Responsible for performing tower evacuations and rescues
  • Actively communicate and work with all departments to ensure the highest level of guest service
  • Communicate and work with the managers to maintain a clean and professional appearance of the Adventure Park
  • Responsible for communication with the ticket, rental/retail department to ensure all liability and ticketing procedures are carried out properly within the operation guidelines
  • Responsible for participating in all safety initiatives to maintain a safe working environment for all staff and guests
  • Additional duties as requested by the supervisor

Skills (to include, but not limited to the following):

  • Strong guest service orientation
  • Ability to work in a fast paced environment
  • Ability to multi-task
  • Strong communication skills
  • High level attention to detail

Physical Demands (to include, but not limited to the following):

  • Ability to lift 75 pounds (heavy lifting)
  • Ability to remain standing for extended periods of time
  • Ability to work outdoors in all types of weather conditions for extended periods of time
  • Ability to access and guide all areas of the Zip Line, Aerial Challenge Course and Tower/Airbag
  • Ability to communicate via phone or radio
  • Must be able to use harness and rope system of Zip Line, Aerial Challenge Course and Tower/Airbag
  • Ability to work at heights
  • Ability to climb and descend
  • Must weigh no less than 100 pounds and no more than 250 pounds to comply with the safety specs of the manufacturer for all participants and staff.

Certifications/Diplomas/Prerequisites:

Must complete 36 hours of training, with employment contingent on passing a test at the conclusion of training

  • High school diploma or equivalent required
  • Must be at least 18 years of age
  • Previous experience preferred
  • First Aid & CPR Certification preferred

We provide a superior experience for every guest and employee – sharing our passion, making memories. It is expected that each employee will understand, articulate, fulfill, and not compromise Our Vision, Our Purpose and Our Values.

We can't help but smile when someone says "Sun Bowl." We can show you why. We came for the winter but stayed for the summer. We came for the summer but stayed for the winter. Some days we ski through lunch. Some days, lunch lasts all day. We love rosy cheeks, hot chocolate, chili, and beer. We laugh a little louder.We love to ski when the sun shines. We love to ski when it doesn't. The last run of the year is as sweet as the first. We are Family. We are Fun. We are Sunapee. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 166027


Nearest Major Market: Concord
Nearest Secondary Market: Manchester