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Guest Services Team Lead - Winter Seasonal

Date:  Feb 4, 2021

Skykomish, WA, US

Company:  Stevens Pass Mountain Resort
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


This is a supervisory position with direct reports, responsible for ensuring exceptional guest service.  Responsible for hiring/staffing, scheduling and performance evaluations.  Also fullfills day to day work responsibilities as needed, which includes handling/resolving the most challenging guest issues/requests.  Works collaboratively with other departments to ensure an exceptional guest experience.  Maintains banks and profit in accordance with company regulations.  Help lead volunteer staff.


Job Responsibilities include, but are not limited to:

  • Calmly and professionally resolve guest concerns and complaints.
  • Maintain and secure departmental banks.
  • Work both inside and out in a variety of duties.
  • Work closely with multiple departments including Tickets, VRR, Patrol, Scanning and Lifts.
  • Assist Management in supervision, scheduling, recruitment and day to day operation of 25 paid staff, 30-50+ Guides, and between 75-150 volunteers
  • Coaching of staff
  • Sometimes requires construction type projects, facilities maintainence, base area improvements


Job Qualifications:

  • Previous Guest Service expereience - preferred
  • Previous cash handling experience - preferred
  • Min 1 year of experience working at Keystone Resort - preferred
  • Min 1 year of supervisory experience - preferred
  • Ideal candidate would posess a variety of Ski Area Operations skills and familiarity in multiple departments. 


Do you love the mountains and wonder what it would be like to work at a mountain resort? Looking to try something new and learn how to ski, snowboard or downhill mountain bike? Are you looking to meet new friends from all over the country and world? If you answered yes to any of these questions, we invite you to come join our community at Stevens Pass today! Why not work where you play, and let Stevens Pass be your office. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 285508

Nearest Major Market: Seattle
Nearest Secondary Market: Everett