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Guest Service Representative - Winter Seasonal

Date:  Sep 2, 2021

Skykomish, WA, US

Company:  Stevens Pass Mountain Resort
Shift Type:  Winter Seasonal 2021/2022

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

The Guest Service Representative is part of the Product Sales & Services Scanning (PSS) Department and will be responsible for delivering outstanding guest service while facilitating the sale of Lift Tickets, Season Passes, Private Lessons and fulfilling pre-purchased sales orders and scanning Lift Tickets. This position requires a full knowledge of our products and services and is responsible for collecting guest information. As a Representative, you will responsible for exceeding guest expectations and ensuring an experience of a Lifetime while providing top notch guest service. In this role you will be the problem solver for our guest, and will be the face of Stevens Pass!  We are looking for guest service individuals who are positive, outgoing, operate with a high level of computer proficiency, have a passion for the outdoors, are well disciplined, and take pride in their work.


Responsibilities include, but are not limited to: 

  • Understanding of and compliance with relevant health code for facility cleanliness.
  • May provide safety guidance and information.
  • Accurately and efficiently process: lift access products while capturing guest data, including season passes, group and private lessons.
  • Guest point of contact for any and all questions and needs to help create the ‘Experience of Lifetime’
  • Recognize existing and potential problems and suggest resolutions.
  • Ability to handle high volumes of customer interaction while delivering exceptional guest service; internal & external
  • Prove 100% accurate communication to all guests
  • Perform daily sales and closing and be held responsible for your end of day point of sale audit
  • Work on a computer with a high degree of accuracy and efficient speed
  • Follow company/department policies & procedures
  • Participate in resort & departmental trainings and development courses.
  • Cross-train and work in all areas/locations of Product Sales and Scanning
  • Perform other duties
  • High School Diploma or equivalent - required
  • Working knowledge Microsoft Products - required
  • Previous guest service work experience - required
  • Previous cash handling experience - Preferred
  • Efficient and accurate keyboarding skills - required
  • Fluent in all aspects of English - required
  • Ability to work weekends and holidays - required
  • Ability to lift up to 25 lbs. - required
  • Position may require a background check
  • Point of Sale service experience - preferred
  • Knowledgeable about all resort products - preferred
  • Able to stand or sit for long periods of time - preferred
  • Must be able to stand for up to 8 hours - Required 
  • Must be able to work outdoors in all mountain weather conditions-Required
    Schedule:  Work schedule is based on business volumes and assignment.  Full Time work schedule is typically 5 days per week, 8-10 hours per day. Part Time work schedule is typically 2-3 days per week, 8-10 hours per day. The ability to pick up additional shifts depending on business volumes is required.  Employees must commit to some holidays.

Do you love the mountains and wonder what it would be like to work at a mountain resort? Looking to try something new and learn how to ski, snowboard or downhill mountain bike? Are you looking to meet new friends from all over the country and world? If you answered yes to any of these questions, we invite you to come join our community at Stevens Pass today! Why not work where you play, and let Stevens Pass be your office. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 342610

Nearest Major Market: Seattle
Nearest Secondary Market: Everett