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Assistant Food & Beverage Manager, Cascadian Kitchen - Stevens Pass

Date:  Jan 27, 2021
Location: 

Skykomish, WA, US

Company:  Stevens Pass Mountain Resort
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

JOB CLASSIFICATION: Winter Seasonal

 

JOB SUMMARY:
Responsible for assisting in all aspects of the business and daily operations for the lodge. Lead and guide these operations to provide quality guest service and employee experience while meeting budgeted margins. Must see teamwork, employee morale and a positive work environment as a priority. Provide support, direction and assistance to all staff members while helping them to provide an “Experience of a Lifetime”. Maintain clear and open communication with staff members, all other departments within the resort and the parent company. 

QUALIFICATIONS/EXPERIENCE
:

  • A minimum of 2 years food and beverage management experience, in a fast paced, high volume, food and beverage operation. 
  • Possess strong understanding of and apply sound financial techniques, purchasing and personnel management, with an emphasis on training, directing and motivating others.
  • Be highly organized and have an ability to work under pressure. 
  • Be able to work as a team member with management and front line positions
  • Have excellent communication skills.
  • Proven leadership skills, planning ability and vision.
  • Problem solver, self-motivated and self-directed.
  • Must be competent in Microsoft office applications, specifically Word and Excel.

 

RESPONSIBILITIES:

  • Monitor all daily operations to ensure that customer service and quality levels are being met.
  • Assist in staff recruitment
  • Work towards achievement of department goals; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Continuously review and implement programs to drive revenue per skier.
  • Maintain clean, well-organized, and well-maintained facilities in compliance with Stevens Pass and Washington State mandated Standards.
  • Ensure the production of the best possible product, attractively presented and efficiently served.
  • Establish the daily operating procedures and oversee their implementation in the restaurant 
  • Responsible for assisting in the purchase of all products, supplies and small equipment as needed throughout the season via the established Stevens Pass procedures.
  • Authorize payment of bill incurred by department and cost account such bills.
  • Effectively work with receiving to ensure proper delivery and receipt of all orders for Lodge.
  • Produce inventories, reports and other paperwork as required, in a timely manner.
  • Participate in weekly management meetings and other company activities.
  • Handle customer relations and/or employee problems that may arise, making consistent decisions to resolve conflict.

 

HUMAN RESOURCES MANAGEMENT:

  • Staff management is critical to the success of these operations. This manager must have leadership qualities and traits that include: 
  • The ability to listen to employees and understand their concerns and questions from regularly scheduled staff meetings and one and one interactions.
  • Ability to represent the views of staff to management.
  • Ability to represent the views of the company to the employees.
  • Delegate responsibility to supervisors.
  • Motivate employees to perform under challenging conditions.
  • Maintain high staff morale.
  • Hire staff who are qualified and motivated to be at Stevens Pass. 
  • Coordinate the daily and weekly staffing levels for the FOH restaurant.
  • Conduct constructive employee reviews.
  • Record corrective discussions.

 

 

BUSINESS MANAGEMENT:
An understanding of the business of restaurants, and the seasonal resort environment is critical for this management position. It is the manager’s responsibility to maintain close familiarity with the scope of performance of their operation. The following duties are to be followed:

 

  • Plan, develop and implement goals, objectives and policies for these departments.
  • Establish the daily operating procedures and oversee their implementation for all food and beverage outlets within Lodge. 
  • Authorize payment of bill incurred by department and cost account such bills.
  • Effectively work with Building and Grounds to ensure proper delivery and receipt of all orders for Lodge.
  • Ensure that proper controls are in place with cash handling procedures.
  • Produce inventories, reports and other paperwork as required, in a timely manner.
  • Participate in weekly management meetings and other company activities.
  • Handle customer relations and/or employee problems that may arise, making consistent decisions to resolve conflict.
  • Other duties as required by Stevens Pass management.

 

PERFORMANCE EXPECTATIONS:

  • Be knowledgeable about the ski area, all food and beverage services.
  • Show up to work on time and in uniform.
  • Provide a positive attitude towards the workplace, co-workers and guests.
  • Communicate with co-workers, supervisors, and managers effectively regarding personal/work issues.
  • Able to work unsupervised in a manner that is professional and consistent with department policy and procedure.
  • Detail oriented, ensuring that all steps are taken to develop and implement training and development programs.
  • Ensure that duties/projects/tasks are completed in a timely and accurate manner.
  • Ensure FOH and BOH staff are being treated respectfully and professionally.
  • Possess the ability to use good judgment when dealing with customer service situations and scenarios that are not clearly defined by department policy and procedure.
  • Know the Food and Beverage Manager and Supervisor Behavioral Expectations and act according to these guidelines in the workplace.

 

CERTIFICATES, LICENSES, REGISTRATIONS
Washington state food handler’s permit and Washington state liquor control board class 13 liquor permit.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, outside weather conditions, extreme cold, and risk of electrical shock. The noise level in the work environment is usually moderate but may be loud on occasion.

Do you love the mountains and wonder what it would be like to work at a mountain resort? Looking to try something new and learn how to ski, snowboard or downhill mountain bike? Are you looking to meet new friends from all over the country and world? If you answered yes to any of these questions, we invite you to come join our community at Stevens Pass today! Why not work where you play, and let Stevens Pass be your office. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 279249


Nearest Major Market: Seattle
Nearest Secondary Market: Everett