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Infrastructure Analyst

Date:  Sep 15, 2022

Leavenworth, WA, US

Company:  Stevens Pass Mountain Resort
Shift Type:  Year Round

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 


Join us to create your Experience of a Lifetime!


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 


Job summary:

The Infrastructure Analyst is responsible for maintaining all parts of local resort network infrastructure, systems and plant.


Job Specifications:

  • Shift & Schedule Availability: Full Time / Year Round
  • Location: Stevens Pass


Job Responsibilities:

  • Support and administer local network – connecting mountain and valley / village locations via fiber, wireless and wired connections using
    • Cisco network equipment
    • Aruba wireless infrastructure (controllers and access points)
  • Support and administer Firewall and VPN solution
    • Checkpoint and Cloudgenix hardware
  • Support & administer local Phone system
    •  including endpoints
  • Support and administer server infrastructure 
    • local physical and virtual servers
  • Support RFID lift access hardware
    • various technology depending on location
  • Network security
    • secure local network and infrastructure using NAC
  • Monitor and troubleshoot all network systems
    • recommend improvements where applicable.
  • Project and contract management
  • Procurement, Budgeting, Asset Lifecycle Management


Job Requirements:

  • Demonstrated network administration competency
  • Demonstrated systems administration competency
  • Cisco CCNA qualification and/or Microsoft certification an asset
  • Cabling and outdoor work is required
  • Ability to work in a fast-paced environment
  • Excellent communication, presentation, and business writing skills.
  • Strong organization and time management skills.
  • Customer focused, self-motivated and results orientated.


VR Core Values:

Be Safe:

  • Prioritize and ensure personal, coworker and guest safety in all aspects of your work.
  • Adhere to company safety policies and procedures.
  • Engage in company trainings and initiatives to support safety.

Serve others:

  • Develop and exercise competency supporting Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate.
  • Use the work ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
  • Share job knowledge with fellow IT team members. 
  • Provide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime. 

Drive Value:

  • Create and maintain accurate documentation and SOPs,as assigned.
  • Strive for continual improvement and growth by actively participating in company and IT-specific training.
  • Suggest and implement new ideas and tactics for improving user support and the guest experience.
  • Develop working knowledge of Vail Resorts IT organizational structure and processes
  • Assist with procurement. 

Do Right:

  • Follow and ensure that all users are following IT-related company procedures, guidelines and policies.
  • Perform tasks with integrity by always doing the right thing.

Do Good:

  • Engage and support the community--contribute to its success. 
  • Promote all company values. 

Be Inclusive:

  • Welcome and engage with all guests and coworkers.
  • Support and engage in the company’s diversity, equity and inclusion efforts.  

Have Fun:

  • Maintain a positive attitude with all aspects of the job.
  • Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same. 


The budgeted range starts at $62,000 - $74,400.  Actual pay will be adjusted based on experience.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 469971

Nearest Major Market: Seattle