Team Lead Adventure Center

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

As a Mountain Activities Team Lead your role is to provide Epic guest service as you supervise your leads and attendants in guiding our guests through adventures on the Alpine Coaster, Zip Lines, Conveyor Lifts, and other amazing activities. The Alpine Coaster is an elevated roller coaster track where our guests race down the mountain reaching speeds up to 25mph. You and your team will be responsible for loading and unloading guests safely, giving safety instructions, inspecting coaster carts and coaster track and clearing the coaster track and guest areas of snow. The Flying Eagle Zip Line is a two person seated zip line that takes guests on an exhilarating ride, high above the ski-way. You and your team will be responsible for securing guests as well as inspections and snow removal.

As a Surface Conveyor Lift operator, your team provides excellent guest service as you patiently assist beginner skiers and snowboarders of all ages as they navigate the learning zones on their own or in ski school classes. You will also create a safe environment by conducting opening inspections and on-going snow work to keep the unloading areas efficient.

As a Team Lead, you will be responsible for the daily operation of the department. Supervising attendants and assisting guests. Ensuring the safe and efficient operation of the activities. Assisting the Manager in all daily duties including but not limited to delivery of daily meetings, interviewing potential staff, hiring, training, documentation, clerical duties, providing feedback to attendants and scheduling. Continuing to build and foster relationships with leaders of other departments such as activities maintenance, lift operations, lift maintenance, product sales and services, ski school and vehicle maintenance. Be committed to continuing your own leadership journey through Vail Leadership classes.

Job Specifications:

• Expected Pay Range:  $23.00/ hour
• Shift & Schedule Availability:  Fart Time
• Skill Level: Advanced  

Job Responsibilities: 

• Be familiar with and adhere to the policies and procedures of the resort handbook and the best practices
• Responsible for the daily operation of all Activities within their assigned area including ticket redemption
• Responsible for guest and employee safety including compliance with all Standard Operating Procedures, daily operational logs, and emergency response.
• Actively foresee, plan for, and mitigate any hazards or risks associated with their activity area
• Assist with training assessments, check off forms, and provide daily coaching and guidance to Activities employees.
• Safe use of company vehicles.
• Ensure compliance with daily, monthly, and annual inspection logs.
• Assist management in monitoring and controlling daily payroll, budget, and schedule.
• Maintain a positive and friendly attitude and demeanor in all internal and external guest interactions.
• Performance management for a team of 15+ including training, and job execution to meet guest service, employee engagement, safety, and financial goals.
• Manage activity inventory and liaise with all other departments to promote a seamless customer experience.
• Complete performance appraisals and end-of-season forms; partner with their Manager to approve performance appraisals, and disciplinary documentation, or assist with HR activity relating to their area.
• Other duties as assigned

Job Requirements:

• Must be 18 years of age or older
• At least 1 year of Guest Service Experience
• Min. 1 Years previous Leadership experience in a dynamic operational setting
• Ability to stand for long periods of time
• Ability to work outdoors for up to 10 hours in various weather conditions
• Ability to lift and carry 100lbs
• Excellent guest service
• Must be able to read, write, speak, comprehend, and understand English fluently
• Ability to work the entire length of the season
• Satisfactory motor vehicle check and a valid driver's license

This is a combined sitting and standing/walking position for up to 10 hours each.  May lift up to 100 lbs. Workers will bend, squat, kneel, climb, twist, and reach above shoulder level on a rare to occasional basis.  Will use hands for grasping and pushing/pulling at a 25 lb. to 30 lb. rate.  Worksite can be up to 100% outside.  Exposed to all temperatures and all moisture ranges.  Hazards are mechanical, electrical, burns, and ice/snow.  Uniform shirts are supplied.  Sensory skills of vision, hearing, touch, smell, and speech are needed.  Must occasionally make quick decisions regarding the safety of up to 200 guests.  Must be able to maintain control and rational demeanor in emotionally charged situations involving guests and/or employees in situations that may have an audience (i.e., large lift lines). Will perform service recovery and resolve any guest issues. Leadership of 15 staff members.

The role you are being hired into requires further background check clearances by the State of Pennsylvania, which will need to be completed before you can begin work. For more information on the clearances, click here.

​The expected pay range is $23.00/hour - $24.73/hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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Requisition ID  508979
Reference Date: 06/03/2025 
Job Code Function: Activities