Resort Operations Administrative Assistant

Date: Nov 20, 2023

City: Champion, PA, US

Company: Vail Resorts


Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program


Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Summary:

The Resort Operations Administrative Assistant will provide key administrative support for highly dynamic departments that are the backbone of operations and report directly to the Senior Manager of Resort Operations. This role assists multiple departments: Building Maintenance, Grounds Maintenance, Security, and others. The qualifying candidate will perform daily multi-tasking administrative operations for those teams, and assist with all department activities including file management, purchasing, payroll, and tracking various metrics of those departments. Cross-department collaboration is also highly important and necessary to ensure coordination of maintenance needs.


Job Specifications:

  • Expected Pay Range: $22.00 - $33.12 / hour
  • Shift & Schedule Availability:  Full Time


Job Responsibilities:

  • Field calls and emails for Resort Operations departments.
  • Daily monitoring/logging and coordinating of maintenance requests through Limble CMMS.
  • Process all maintenance requests, ensuring data is accurate and ready for review/close.
  • Assist in scheduling daily work orders and projects and dispatching techs and outside contractors.
  • Payroll accuracy check via PeopleSoft.
  • Assisting in ordering of materials and inventory as necessary.
  • Financial responsibilities include review and verification of billable work for interdepartmental /rental program /and 3rd party accounts.
  • Produce end of month reports and billings for Resort Operations.
  • Ensure Resort Operations Departments are up to date with codes and standards compliance.
  • Contracts: Ensure all Outside Vendors are in compliance with our Contracts Policy and Insurance requirements.
  • Understand corporate and resort specific policies and procedures, as well as departmental Best Practices.
  • Produce reports as needed (by location/trade, etc).
  • Attend all company and department training programs as required.
  • Create signage as requested.
  • Meet service level objectives and department goals as set forth by immediate supervisor.
  • Other duties as assigned


Job Requirements:

  • Must be able to work in a team environment.
  • Requires the ability to communicate orally and in writing with precision in grammar, punctuation, and spelling. 
  • Must possess a firm understanding of basic mathematical skills.
  • Must possess strong interpersonal skills and have the ability to interact with guests and customers of the resort in a friendly and accommodating manner.
  • Requires advanced experience with Microsoft software (Excel, Word, Outlook, Access, Powerpoint)
  • Experience with Limble CMMS or similar computer managed maintenance software, Coupa, PeopleSoft is a plus.
  • Additional experience in the resort and ski industry is preferred. 
  •  Certificate from a college or technical school with a focus on Administration/Accounting preferred; three year related experience and/or training; or equivalent combination of education and experience.



The expected pay range is $22.00 - $33.12. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  499023
Reference Date: 11/20/2023 
Job Code Function: Administrative 

Nearest Major Market: Pittsburgh