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Employee Housing Assistant Manager

Date: Jan 27, 2023

City: Champion, PA, US

Company: Vail Resorts

Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 


Job Summary:

The Housing Assistant Manager is responsible for overseeing the Peak/Mid-Atlantic housing portfolio. This individual will work with the Housing Manager to execute the Employee Housing strategy to ensure support for current and future business needs. They will help guide Employee Housing ensuring alignment to provide an Experience of a Lifetime, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements. This individual will help partner with multiple internal and external stakeholders at all levels, including business leaders, employees, vendors, and community resources.


Job Specifications:

  • Shift & Schedule Availability: Full Time / Year Round
  • Outlet: Peak/Mid-Atlantic Region
  • Location: Seven Springs, PA


Job Responsibilities:

  • Support and execute the employee housing strategy driving the Company’s short- and long-term business needs
  • Lead a high performing team - Hire, train, motivate and supervise Peak/Mid-Atlantic housing team in order to achieve operational goals of assigned communities.
  • Initiate and deliver standardized, best-practices, across the enterprise aligned with an enterprise-wide strategy
  • Elevate experience for residents/employees and housing staff while driving the seasonal Employee Value Proposition.
  • Supervise the day-to-day operations of their employee housing locations, portfolio, bed allocations and placements. Manage scheduling of staff to ensure appropriate housing support for residents.
  • Assist in managing software programs and ensure standard use of the system, including identifying and troubleshooting any system related issues and escalating as needed. Ensure accounts are correctly settled & refunds processed to past residents in a timely manner.
  • Create and manage internal relationships including local resort teams, HRBP’s, COO’s. Ensure clear communication with all stakeholders including VR leadership, enterprise housing team and residents.
  • Assist in creating and managing external relationships with master leases, community partners, mental health resources and law enforcement.
  • Liaise with Facilities & Housekeeping team to support work order system, maintain accurate billing, vendor relations and job completion. The Assistant Manager is responsible for approving and submitting all invoices into corporate.
  • Support the employee wellness strategies in Employee Housing ensuring alignment with Company vision 
  • Maintain a positive customer service and strong EVP at the forefront of all interactions while maintaining a high level of visibility. Initiate and implement policies/procedures for robust resident communications.


Job Qualifications:

  • University/College Degree Preferred
  • 2+ years’ experience in property management or related fields
  • Development and implementation of company-wide programs
  • Software system maintenance and training
  • Data management
  • Experience supervising teams
  • Experience working with remote teams
  • Proficient computer skills, especially Excel, Teams and PowerPoint.
  • StarRez or other room management software programs experience preferred.
  • English strong written and verbal mandatory 
  • Spanish preferable
  • Travel to different resort locations as necessary
  • Ability to align key stakeholders around a vision and to make timely recommendations based on insight, data, and influence.


The expected range is $50,000.  Actual pay will be adjusted based on experience.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 491144

Nearest Major Market: Pittsburgh