Team Lead Adventure Center

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

The Team Lead Adventure Center will be a daily operational leader of an activity or activities. This lead is responsible for the operational direction of their area including staffing, facility readiness, equipment maintenance, opening and closing procedures, guest experience, and more!  In this position, you will be responsible for directly monitoring the safety and overall quality of the activities operation.

Job Specifications:

• Expected Pay Range:  $23.00 - $24.26 / hour
• Shift & Schedule Availability:  Part Time
• Skill Level: Advanced  

Job Responsibilities: 

• Be familiar with and adhere to the policies and procedures of the resort handbook and the best practices
• Responsible for the daily operation of all Activities within their assigned area including ticket redemption
• Responsible for guest and employee safety including compliance with all Standard Operating Procedures, daily operational logs, and emergency response.
• Actively foresee, plan for, and mitigate any hazards or risks associated with their activity area
• Assist with training assessments, check off forms, and provide daily coaching and guidance to Activities employees.
• Safe use of company vehicles.
• Ensure compliance with daily, monthly, and annual inspection logs.
• Assist management in monitoring and controlling daily payroll, budget, and schedule.
• Maintain a positive and friendly attitude and demeanor in all internal and external guest interactions.
• Performance management for a team of 15+ including training, and job execution to meet guest service, employee engagement, safety, and financial goals.
• Manage activity inventory and liaise with all other departments to promote a seamless customer experience.
• Complete performance appraisals and end-of-season forms; partner with their Manager to approve performance appraisals, and disciplinary documentation, or assist with HR activity relating to their area.
• Other duties as assigned

Job Requirements:

• Must be 18 years of age or older
• At least 1 year of Guest Service Experience
• Min. 1 Years previous Leadership experience in a dynamic operational setting
• Ability to stand for long periods of time
• Ability to work outdoors for up to 10 hours in various weather conditions
• Ability to lift and carry 100lbs
• Excellent guest service
• Must be able to read, write, speak, comprehend, and understand English fluently
• Ability to work the entire length of the season
• Satisfactory motor vehicle check and a valid driver's license

This is a combined sitting and standing/walking position for up to 10 hours each.  May lift up to 100 lbs. Workers will bend, squat, kneel, climb, twist, and reach above shoulder level on a rare to occasional basis.  Will use hands for grasping and pushing/pulling at a 25 lb. to 30 lb. rate.  Worksite can be up to 100% outside.  Exposed to all temperatures and all moisture ranges.  Hazards are mechanical, electrical, burns, and ice/snow.  Uniform shirts are supplied.  Sensory skills of vision, hearing, touch, smell, and speech are needed.  Must occasionally make quick decisions regarding the safety of up to 200 guests.  Must be able to maintain control and rational demeanor in emotionally charged situations involving guests and/or employees in situations that may have an audience (i.e., large lift lines). Will perform service recovery and resolve any guest issues. Leadership of 15 staff members.

The expected pay range is $23.00 - $24.26. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  504593
Reference Date: 09/05/2024 
Job Code Function: Activities