Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:
The Base Area Operations Supervisor is responsible for leading and supporting department leaders across Rental, Retail, Uniform, Building Maintenance, and Product Sales & Ticket Sales (PSS). This role ensures exceptional guest experiences, operational efficiency, and strong team performance through effective leadership and strategic planning.
A key focus of this position is developing department leaders by training them to manage critical workforce functions, including hiring, onboarding, training, and performance management. The Supervisor also oversees scheduling, inventory control, and operational problem-solving while maintaining compliance with safety standards and brand guidelines.
As part of the resort leadership team, this role partners with the Senior Manager to drive strategic initiatives, foster a positive workplace culture, and deliver an Experience of a Lifetime for employees and guests.
Job Specifications:
- Starting Wage: $25.00/hr - $34.74/hr
- Employment Type: Winter Seasonal 2025/2026
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: No
Job Responsibilities:
- Oversee daily operations across Rental, Retail, Uniform, Building Maintenance, and Product Sales & Ticket Sales (PSS) departments.
- Create and maintain a safe, inclusive, and productive work environment by implementing all company-mandated safety training and assessments.
- Train, mentor, and support supervisors and frontline staff to drive performance, engagement, and professional growth.
- Communicate professionally with guests and employees, address feedback, concerns, and recognition promptly and empathetically.
- Analyze business trends and forecast volumes to proactively manage staffing levels and inventory requirements.
- Support group programming and Epic for Everyone initiatives to enhance guest engagement and inclusivity.
- Maintain accurate and timely electronic records with exceptional attention to detail.
- Ensure operational areas are clean, well-stocked, and visually aligned with brand standards.
- Design and managing uniform distribution and collection processes.
- Develop and adjust weekly staff schedules to meet operational and business needs.
- Collaborate with senior resort leadership to elevate guest satisfaction, employee experience, and financial performance.
- Execute daily opening and closing procedures for retail and rental outlets; assist in frontline roles during off-peak periods as needed.
- Uphold all Vail Resorts and local resort policies, procedures, and regulatory requirements.
- Perform additional duties assigned to support overall resort operations.
- Drive the vision, strategy, and roadmap for evolving in-resort Guest Service Delivery, including people, processes, and technology.
- Foster a customer-focused culture to ensure exceptional guest experiences throughout the entire journey.
- Develop and implement processes and reporting systems to monitor service delivery, quality standards, and operational efficiency.
- Serve as a consultative partner to other resort departments and external stakeholders to continuously improve and scale service delivery.
- Monitor labor and service trends to identify opportunities for process improvement, quality enhancement, and cost reduction.
- Manage local budgets and expenses responsibly.
- Build and sustain a high-performing team culture focused on value creation, guest service excellence, and leadership development for career progression.
- Support the creation of an effective Guest Services organizational culture through collaboration with peers.
- Strengthen succession planning by increasing the mix of high-potential employees and fostering leadership growth.
Job Requirements:
- High school diploma or equivalent required; bachelor’s degree preferred or equivalent professional experience.
- Minimum 5 years of relevant operational experience.
- 3–5 years of leadership experience managing teams and driving performance.
- Strong understanding of Product Sales & Services (PSS) products, programs, and initiatives, as well as rental and retail operations.
- Ability to execute resort promotional events and collaborate with sponsors effectively.
- Demonstrated ability to train, mentor, and inspire department leaders, fostering engagement and professional development.
- Proven operational management skills with experience leading large, result-driven teams across multiple functions.
- Ability to set a strategic vision and translate it into actionable plans and measurable outcomes.
- Strong decision-making skills with a commitment to ethical standards, confidentiality, integrity, and professionalism.
- Exceptional attention to detail and commitment to delivering accurate, high-quality results.
- Professionalism and strong guest service orientation with excellent communication skills (written and verbal).
- Flexible schedule, including evenings, weekends, and holidays.
- Team building and collaboration skills to create a positive and productive work environment.
- Knowledge of outdoor sporting goods industry and ski industry trends and products.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
The expected pay range is $25.00/hr - $34.74/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 512577
Reference Date: 11/15/2025
Job Code Function: Roads and Parking
