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Ski School Manager - Full Time - Winter Seasonal

Date:  Nov 9, 2021

Paoli, IN, US

Company:  Paoli Peaks
Shift Type:  Winter Seasonal 2021/2022

At Paoli Peaks, home to the original midnight skiing session, the fun never stops. With epic adventures for skiers of all levels, it’s a top-tier winter destination. Join our team and discover what makes the heart of southern Indiana a ski lover’s dream.  www.vailresortscareers.com


As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19. 


Paoli Peaks is now part of the Vail Resorts family and we’ve started hiring for our Winter 20-21 season! All Paoli Peaks employees receive a FREE ski pass that gives you access to skiing and riding at all Vail Resorts-owned mountains. Along with the free ski pass, employees also get discounts on food, lodging, and retail products, along with other pro-deal discounts on brand names. Join the team this season for an Experience of a Lifetime!


The Ski and Ride School Manager oversees and is responsible for the overall guest experience of the Ski and Ride School (SRS) . This is achieved through leadership of our Ski and Snowboard School staff and monitoring the quality of our overall Ski and Ride School experience to ensure exceptional guest experience, alignment with our resort and company goals, financial success, and the development of our future products and programs.


Job Responsibilities

  • Lead the SRS team in hiring efforts, professional development of all employees and direct oversight of SRS adult & children’s programs including child care
  • Provide feedback and connect employees with appropriate training, growth and leadership opportunities
  • Hold a high standard of operation and guest service while monitoring quality of overall SRS products to ensure exceptional guest experience, alignment with Resort and Company goals, financial success, the development of future products/programs
  • Financial management of all operations, including budget and product development
  • Provide guidance to Skier Services Director on approach, processes and metrics to maximize profitability
  • Create and implement an operations plan to manage the SRS business which includes consideration of SRS revenue opportunities, labor ratios management, expense control and the quality guest experience
  • Work with Skier Services Director and Supervisors to ensure responsibility for the quality of products and services for the guests
  • Work with Sr. Managers across departments to support and achieve quality, financial, and safety targets
  • Provide guidance for training to create and implement a plan and monitor the quality of training
  • Communicate effectively across department to ensure staff training matches the intended outcomes and program coordination is smooth with all operating groups
  • Stay current on guest and employee health and safety regulations, including MSDS standards, universal precautions, child abuse guidelines, temporary background checks, emergency evacuation and lightning procedures
  • Know and model the school teaching system and guest service guidelines and be prepared to lead clinics and teach the public when necessary
  • Actively seek information about industry trends, competitions, and events, and remain involved with professional organizations including ISIA, PSIA/AASI


Job Requirements

  • High School Diploma or equivalent   
  • 5 years as a full-time ski/snowboard instructor/supervisor
  • Minimum of 7 years in the industry
  • Previous experience of managing a minimum of 100 people.
  • PSIA/AASI Level 3 – Preferred
  • Must have current Ski Instructor certifcation
  • MS Office

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 375187

Nearest Major Market: Bloomington Indiana