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Senior Manager of Lift Maintenance

Date:  Mar 14, 2023

West Dover, VT, US

Company:  Mount Snow
Shift Type:  Year Round


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 



Job Summary:

The Senior Manager of Lift Maintenance will provide leadership, management and direction to Lift Maintenance department. This position will also assist the Director of Mountain Operations with oversight of other departments within Mountain Operations when needed. Together with the Mountain Operations leadership team, this position will help ensure the overall success of the mountain in terms of the following: daily operations, staff development, and future on mountain planning and strategies that will drive our safety culture as well as guest and employee satisfaction.


The Senior Manager of Lift Maintenance will oversee our Lift Mechanical staff, ropeway systems, and conveyors. They will also play and important role in developing and maintaining a safe, inclusive work environment.  Training, budgeting, ordering, inventory, and coordinating with the various departments are also important aspects of this position.  Our Lift Maintenance department is a strong team of supervisors, mechanics and electricians of different levels, and support staff. Future responsibilities may include regional oversight of additional Lift Maintenance objectives and alignment. 


Job Specifications

  • Outlet: Mount Snow
  • Starting Wage: $71,400 - $96,465 + annual bonus
  • Shift & Schedule Availability: Full Time
  • Skill Level: Advanced


Job Responsibilities:

  • Oversee the management and administration of our Lift Maintenance teams to produce an exceptional guest and employee experience
  • Coach and motivate a high performing supervisor team. Ensure management team and employees are aligned with Vail Resorts goals, values and core competencies. Develop leaders within the scope of this position’s responsibility to improve leadership within current roles and prepare them for increased responsibility.
  • Maintain an “expert level” status of lift maintenance functions, being proactive with industry trends within Vail Resorts and within the industry as a whole.
  • Be a leader in the effort to improve safety within mountain operations with the goal of reducing/eliminating worker and guest injury. Coordinate closely with the Manager of Health & Safety regarding the same. 
  • Prioritize and adapt in a constantly changing business and environmental setting.
  • Build strong, positive relationships with key managers outside the scope of direct reports
  • Manage the safe and reliable maintenance operations and providing the quality and reliable service desired by the guest, Mount Snow Ski Resort and Vail Resorts
  • Oversees preventive maintenance activities of the technical staff
  • Develops maintenance routines and procedures
  • Develop and oversee the budgeting process and capital planning
  • Oversees and assists in troubleshooting lift systems
  • Oversees all lift maintenance parts ordering – maintain parts inventory system
  • Develop and research long term needs of lifts at Mount Snow and within the region
  • Manages various projects assigned by the Director of Mountain Operations
  • Responsible for the hiring, training, and development of all lift maintenance personnel
  • Assure that all records required by Mount Snow and the authorities having jurisdiction are maintained and kept up-to-date including all mechanical and operational procedures, daily maintenance, operational logs, lift failures and incidents
  • Responsible for conduct, training, Lift Maintenance Dept. Policies, Vail Resorts policies, and ensuring paperwork & procedures are completed in a timely manner
  • Actively participate in the Vail Resorts Lift Maintenance Best Practice Group
  • Able to work days, nights, weekends and holidays as needed


Job Requirements:

  • Strong financial management, strong communication, leadership and team building skills, skiing/riding ability, must be able to work in extreme weather conditions (winter/summer)
  • Basic knowledge of desktop computer systems and applications
  • Valid Driver's license or ability to obtain one upon employment
  • General knowledge of the ski industry and lift operations
  • Positive, solutions-oriented leadership


The expected pay range is $71,400 - $96,465 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 492621

Nearest Major Market: Vermont