IT Manager of Field Operations, Mount Snow

Mount Snow makes everyone feel like family, guests and employees alike. With consistent, high-ratings on the friendly staff, why wouldn’t you want to join the camaraderie? Join our team and help us share ultimate mountain adventures with our guests. www.vailresortscareers.com

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

Job Summary:

Come help tackle IT challenges in a high energy, fast paced environment by becoming an Information Technology Manager for Vail resorts. This is an outstanding opportunity for a hands-on leader who can motivate, support, and develop staff who each have varying skillsets. This position will engage in core service management functions such as hiring, procurement, process optimization, and support ticket management. A successful candidate will also be able to manage stakeholder relationships as they communicate, coordinate, and collaborate with IT and Mountain leadership.

The work environment requires a positive, upbeat, innovative, and energetic attitude. If you are a proven leader that understands the importance of development, leadership, community, and having fun then you could thrive in this role.

Job Responsibilities:

• Maintain a positive attitude while solving IT challenges, enjoying the benefits of working for a ski company and having fun in a manner that encourages coworkers to do the same.
• Build and lead a small team of technology professionals in an effort to accomplish goals and encourage continuous growth and development.
• Coordinate support for the local resort(s), managing to established services levels and coordinating with local business leaders.
• Own local enterprise infrastructure technology environment by maintaining asset inventory, conducting preventative maintenance, and ensuring accuracy of documentation.
• Manage infrastructure expenses against established budgets.
• Suggest and support implementation of new ideas for improving user support and the guest experience.
• Maintain relationships with key stakeholders including both IT leaders and mountain leaders
• Coordinate and collaborate with local and regional leaders to improve processes, deliver service, complete projects, and act on key initiatives.

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Job Requirements:

• Positive, enthusiastic, and friendly.
• Proven ability to lead a diverse team of specialists and subject matter experts.
• Three years of experience in service delivery or stakeholder management.
• Solution oriented with desire to learn new skills.
• In-depth knowledge of technology support needs within an enterprise environment. Ski industry knowledge preferred.
• Able to demonstrate a people-first mentality when leading the team, tapping into employees' passions and helping to shape their development within the company.
• Able to form strong partnerships with key leaders within a dynamic company.
• The ability to develop basic project plans, understanding project requirements, ensuring vendor engagement, ensuring cross-functional teams meet deadlines, and reporting on progress.
• Ability to sit and stand for long periods of time.
• Should be able to work a schedule that can include weekends, holidays, and on-call shifts.
• Valid US driver’s license.

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Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 434787