Share this Job

General Manager, Mad River Mountain

Date:  Jun 10, 2021

Zanesfield, OH, US

Company:  Mad River Mountain
Shift Type:  Year Round

Mad River Mountain is one of Midwest’s most legendary ski destinations and has long attracted those who know winter is best spent outdoors. Join our team and help provide world-class experiences to our guests, because we know every day can be a snow day.  www.vailresortscareers.com


At Vail Resorts, our mission is simple – to create the Experience of a Lifetime for our employees, so they can, in turn, provide exceptional experiences for our guests.


The Mad River GM will be critical in doing just that. Standing at the helm of Ohio’s largest ski resort, the GM will be an integral player in building the next set of leaders as well as the next generation of snow sports enthusiasts. The GM has complete oversight, management and leadership of all aspects of resort operations including but not limited to mountain operations, summer operations, food and beverage, ski and snowboard school, base operations, special events, guest services, community relations, resort safety and other areas as applicable. Matrix oversight for finance, sales & marketing, communications, human resources, governmental affairs, and resort safety.


The right candidate will:

  • Demonstrate strong learning agility. Enjoys and excels in environments where he/she must tackle and solve new and increasingly complex strategic business challenges and issues—incorporating the newest ideas, technologies, and approaches to business.
  • Be a brave, ambitious, and passionate leader who is comfortable in his/her own skin while also demonstrating a high level of emotional intelligence and self-awareness.



  • Responsible for business performance of the Resort including expense management and revenue generation.
  • Successfully recruit, hire, coach, motivate and develop an industry leading management team. Ensure management team is aligned with Vail Resorts goals, values, and stakeholders.
  • Create a positive work culture that has an unwavering commitment to providing the best experience possible for each and every guest focusing on continuous improvement where every employee is proud to work for the Resort.
  • Ensure that the guest and employee experience is nothing short of an Experience of a Lifetime. Meet or exceed all metrics and goals.
  • Responsible for safety and security of employees and guests creating a positive employee experience and culture.
  • Leads a sphere of influence that includes direct management of resort functions and indirect partnership of corporate functions including Sales & Marketing, Information Technology, Finance, HR, Development, and others.
  • Builds and sustains strong, positive relationships with key community stakeholders. This includes city, county & state agencies, media - leading these groups toward alignment with key resort and company goals and initiatives.
  • Maintains and increases subject matter expertise of ski and snowboard industry, stays abreast of industry trends and news, increases industry relationships and uses expertise to influence positive change throughout Vail Resorts.
  • Ensure all company records are updated and that the necessary permits are in place for continued operation and Ski Area is fully compliant with local, state and federal rules and laws.
  • Ensure compliance with all internal policies.
  • Become an established leader in the region and community through the development and execution of progressive and smart strategic, master and capital plans.
  • Prioritize and adapt in constantly changing business and environmental setting.
  • Insist on healthy and continual communication throughout Ski Area. Participate in formal meetings and best practices groups and stay in regular communication with colleagues throughout Vail Resorts.
  • Oversight review of all workers compensation and property loss reports in all resort operation departments in order to make adjustments and improve performance.
  • Become an established leader in the region and community through the development and execution of progressive and smart strategic, master and capital plans.
  • Other duties as assigned.



  • Bachelor’s Degree.
  • 10+ years in Ski Resorts, Mountain Operations, or relevant work experience 
  • 5-7 years in senior management role and managing multiple departments.
  • Microsoft Windows, Microsoft Office.
  • Written Communication and Public Speaking.
  • Demonstrated strong financial management. Advanced skiing ability required.
  • Highly preferred: training in leadership courses, performance and goal setting. Knowledge of all compliance areas of oversight through regulatory agencies.



Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 319467

Nearest Major Market: Cincinnati