Front Desk Lead - 3-11pm - Liberty Hotel

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com
 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

The evening shift is one that is pivotal to providing the epic level of service for our guests and is responsible for providing genuine and authentic guest service according to brand standards. The evening agent is also responsible for solving all guest issues to the satisfaction of the guest and to the hotels standards.

Essential Job Responsibilities (including but not limited to):

• Provide superior service to our customers (internal and external) at all times. Follow the resort’s etiquette guidelines as mandated in the employee handbook.
• Check in guests at front desk, confirming and entering appropriate information by asking for an ID card and credit card.
• Check guests out if they have to leave early and ensure billing is correct.
• Answer phone calls politely and efficiently to meet and exceed all guest needs and requests.
• Answer a variety of questions from guests, handle routine issues.
• Creates accurate keys to guest rooms according to reservations.
• Complete all additional projects and tasks given by management.
• Maintain knowledge of events and activities in and around the Gettysburg area.
• Assist in general maintenance and inventory of Front Office equipment, supplies, and cleanliness of the Front Desk and lobby area.
• Ability to sustain composure at all times and remain calm during difficult situations using good social manners diplomacy and tact.
• Complies with all Resort policies, procedures and standards of operation
• Accurately and timely route all communication during an emergency situation, notifying appropriate personnel.

Job Requirements:

• High School Diploma or Equivalent
• Work experience in a guest service facet or hotel preferred
• Microsoft Office, property management system, General Computing
• Ability to communicate in English effectively in both written and verbal mediums
• Ability to work alone and at times supervise other staff members

Benefits Include:

• Free ski passes for employee and dependents
• Discount lift tickets for friends and family
• Free ski lessons
• Discounted lodging, food and gear
• 401K Retirement Plan
• Excellent training and professional development

The budgeted range starts at $15.50, $17.50, $20.00.  Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including... 

• Medical, Dental, Vision insurance, and a 401(k) retirement plan  
• Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
• Paid Parental Leave for eligible mothers and fathers  
• Healthcare & Dependent Care Flexible Spending Accounts  
• Life, AD&D, and disability insurance 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 435428