Store Manager

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

Service is the foundation of everything we stand for at Vail Resorts and our retail employees are no exception to this experience of a lifetime. Responsible for providing high-end customer service and store support, our Retail Management staff are knowledgeable representatives of our brand and culture inside our retail stores ready to assist with any of our customer’s questions and provide premium product.

This store manager is responsible for merchandising, store appearance, financial management, sales generation and growth, inventory control, controllable expenses, loss prevention, sales staff supervision hiring, training, coaching/discipline and scheduling of store personnel. The store manager oversees Kirkwood Mountain Sports, the main retail store in the Kirkwood Village, that specializes in ski/snowboard outerwear, snow-sport accessories, ski and snowboard hardgoods, custom boot-fitting and other retail items.

Job Specifications:

• Housing: Not available
• Outlet: Kirkwood – Kirkwood Mountain Sports
• Schedule & Shift Availability: Year Round / Full Time 

Job Responsibilities:

• Generate sales, and demonstrate and maintain a professional standard of guest service
• Evaluate sales trends and create methods for sales growth
• Manage inventory control and meet or exceed inventory goals
• Role model and administer company policies and guidelines
• Recruit, hire, train, coach, and maintain a quality core staff
• Enforce company cash handling policies and procedures, and other loss prevention policies
• Provide training resources in POS, product knowledge, guest service, resort information, and sales
• Conduct performance appraisals for and coach development of staff on a regular basis Maintain all company paperwork according to policies and standards
• Communicate ideas or issues with the Regional Manager Manage operational budget
• Remain current on new industry products and trends, and demonstrate knowledge of products
• Other duties as assigned

Job Qualifications:

• HS Diploma or GED Equivalent
• Work Experience: 3 years of retail experience 
• Supervisory Experience: 2 years of management experience 
• Computer Skills: Proficient in Microsoft Office products; Word, Excel, Outlook
• Language(s) Skill: English fluency
• Excellent communications skills both written and verbal
• Self-motivated with the ability to multi-task
• Ability to organize and prioritize multiple tasks in a fast-paced sales environment
• Knowledgeable of customer service and sales techniques
• Organization and planning skills
• Strong operational skills in a customer-service environment
• Team-building skills
• Ability to handle confidential and sensitive information

The expected pay range is $66,560 - 70,000 + Annual Bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  505791
Reference Date: 10/28/2024 
Job Code Function: Store Operations