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Senior IT Coordinator - PC Technician - Kirkwood

Date:  May 21, 2022

Kirkwood, CA, US

Company:  Kirkwood Mountain Resort
Shift Type:  Year Round

Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country.

No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work!  


As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


The PC Technician provides day-to-day support, maintenance, and assistance for all resort wide hardware and software. Responsibilities include providing end user support for computer hardware and peripherals, creating and maintaining SOP documentation, and managing trouble tickets through our work request management system. The PC Technician works as part of the IT team to proactively identify problems and facilitate resolutions, repair hardware and software in a Windows Client/Server LAN environment, and support multiple point of sale of systems.



  • Assist in resort-wide end user support.
  • Deploy, maintain, troubleshoot, update and repair desktop computers and point of sale systems, including all hardware, software and peripherals.
  • Open, track and close help desk tickets, communicate effectively with internal customers, and promote end user satisfaction.
  • Troubleshoot, repair, and deploy copper communications cabling.
  • Create and maintain accurate documentation as assigned.
  • Actively participate in training, observe company policies and procedures, and promote all company values.
  • Other duties and projects as assigned.



  • Functional knowledge of Windows 7, Windows 10, Microsoft Office 2007/2010, Server 2008.
  • Fundamental knowledge of TCP/IP networking and the ability to effectively troubleshoot connectivity issues with Windows workstations and other devices within a network.
  • Working knowledge of Category 5/5e/6 cabling systems, including the ability to install and terminate cable.
  • Excellent written and verbal English communication skills.
  • Professionalism and strong guest service skills, attention to detail and timeliness.
  • Flexible schedule during peak times of the year.
  • Ability to work outdoors in a dynamic mountain environment. This position requires year round work on and off the mountain.
  • High School Diploma or equivalence exam.
  • Valid US Driver’s license.
  • Ability to lift up to 75lbs.
  • Follow and enforce company guidelines, policies and practices.
  • 2 years’ experience in the set-up, configuration, use and troubleshooting of computers.


Preferred skills:

  • Associates or Bachelor’s Degree from an accredited University.
  • CompTia A+ and/or MCP certification.  Completion of A+ certification required after 6 months.
  • Ability to support and maintain telephone communications systems and infrastructure.
  • Demonstrated project management skills.
  • Ability to Ski or Snowboard preferred, not required.


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 432227

Nearest Major Market: California