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Nordic Center Attendant - Winter Seasonal

Date:  Jun 20, 2022
Location: 

Kirkwood, CA, US

Company:  Kirkwood Mountain Resort
Shift Type:  Winter Seasonal 2022/2023

Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw and expansive…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. www.vailresortscareers.com
 

No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work!  

 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

 

Job Specifications:

  • Starting Wage: As of October 2022, all minimum wages will be $20 an hour.
  • Shift Availability: Full & Part Time
  • Housing: Accepting Applications

 

Challenge yourself: Take your skills and love of Nordic skiing and/or snowshoeing to new heights by joining the Kirkwood Cross Country Ski & Snowshoe Center. Here, you will be part of a team passionate about sharing classic and skate skiing, snowshoeing, and even fat bike cycling with individuals and groups new to these sports or those looking to improve their skills! Expand on your current ability level and help others fall in love with the Nordic environment while accessing some of the most beautiful, unique and diverse terrain Tahoe has to offer! 

 

Job Summary:

The Nordic Center attendant will be responsible for assisting with daily operations of the Cross Country Center including but not limited to: trail pass and retail sales, equipment rentals, skill and technique demonstration, trail monitoring and facility upkeep all while maintaining a friendly, relaxed atmosphere and delivering outstanding guest service to each of our guests.

 

Responsibilities Include:

  • Providing exceptional guest service at all times for both internal and external guests to create the safest and most enjoyable experience possible.
  • Protecting the safety of self, co-workers, and guests at all times by following all company and department safety policies and procedures.
  • Providing guests with information about the Cross Country Center trail system and offerings, as well as other resort information (directions, prices, etc.).
  • Performing all rental and retail duties, including opening and closing procedures, running reports, locating and processing customer information, and fitting rental equipment.
  • Providing guests with instruction on cross country ski, snowshoe and fat bike technique in private or group settings in accordance with resort methodology.
  • Exhibiting the ability to demonstrate and communicate proper ski and snowshoe technique while maintaining a fun and safe atmosphere during lessons and guided tours.
  • Monitoring telephone and email communications and responding to guest requests in a timely, courteous, and professional manner.
  • Conducting equipment, trail, and facility maintenance as needed (including cleaning and waxing skis, assisting with snow removal, etc.).
  • Exhibiting punctuality and time management skills while completing assigned tasks including reliably clocking in and out for shifts and breaks.
  • Maintaining a commitment to learning and improvement by evaluating personal performance and accepting feedback from crew members and leadership.
  • Reporting any potentially harmful equipment or situations as well as accidents or incidents to the immediate leadership without delay.
  • Contributing to team effort by participating in Job Sharing, accepting diverse assignments, and maintaining a positive and friendly attitude and demeanor in all internal and external interactions.
  • Assuming responsibility for the cleanliness of the Cross Country Center, the safety of self, guests and employees, and participating in all safety and service meetings.
  • Meeting service level objectives and department goals as set forth by the leadership.
  • Maintaining flexible work hours (short days, ride breaks, etc.) with the ability to respond to changes in the work environment (weather, on site events, etc.).
  • Assisting the Cross Country Center Supervisor and Business Manager with coordination and administrative duties as needed.

 

Requirements:

  • Must have a High School Diploma or equivalent education.
  • Must have excellent guest service and interpersonal skills.
  • Must be fluent in all aspects of the English language (spoken and written).
  • Must have excellent communication skills and be able to carry out oral and written instructions, requesting clarification when needed.
  • Must have basic knowledge of diagonal stride and skate skiing, word processing and spreadsheet programs, and internet navigation.
  • Must have on snow experience with snowshoe, diagonal stride, and skate ski equipment.
  • Must be available to work holidays and weekends.
  • Must be able to develop and maintain effective working relationships and perform well in a team.
  • Must be able to work in inclement weather in a high alpine environment.
  • Must be able to lift, stand, walk, stoop, kneel, crouch, and reach frequently.

 

Preferred skills:

  • Experience competing, working or recreating in the field of cross country skiing and /snowshoeing.
  • Experience working with guests of all ages in the guest service industry.
  • Knowledge of the local area and resort.
  • Experience teaching, coaching, or mentoring.

 

What’s in it for you?

  • Free EPIC Pass to all of our resorts
  • Discounted coupons for friends and family
  • Shuttle bus from S. Lake Tahoe to Kirkwood
  • Discount with select industry manufactures
  • Discounted lodging at our Rock Resort Properties starting at $85/night
  • 50% off Colorado Mountain Express transportation
  • Food and beverage discounts at mountain dining locations
  • Retail discounts at Vail Resorts Retail stores
  • 10-25% off  at our Starbucks locations
  • Unique events! Including concerts, employee meals, employee activities, pro competitions!
  • On site medical clinic with benefits for employees
  • Job Share opportunities to work more hours if needed
  • Carpool Incentive program

Job Benefits:  

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 444269


Nearest Major Market: California