Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Mountain Dispatcher at Kirkwood coordinates communications during lift opening and closing to ensure a smooth on-time opening/closing of the resort to the public, and keeps key personnel within the resort informed of progress and anticipated delays, as well as coordinates all emergency response situations that may arise throughout daily operations. The Dispatcher will log all lift stoppages, report and communicate all information to appropriate departments, as well as alert proper management of all lift down time and time elapsed as this affects Kirkwood’s compensation policy with our guests.
Responsibilities included, but not limited to:
- Answer all telephone and radio calls in Dispatch; determine nature of calls, gain a firm grasp of Kirkwood’s SOP and ERP, and the ability to prioritize on a daily and emergency basis.
- Following heavy snow storms, the Dispatcher will work closely with and coordinate the efforts of “Snow Safety” Ski Patrollers who engage in avalanche artillery use and explosive hand charge use during early morning avalanche mitigation missions.
- Clearly relay valuable information via radio and telephone to all appropriate and necessary staff members.
- Keep accurate and up to date daily, weekly and seasonal Dispatch logs and other records related to assigned duties.
- Listen carefully to all radios transmissions to stay informed of all activities on the mountain and in valley.
- Become personally familiar with the inner-workings of Mountain Operations to have a clear picture of what is happening while listening to radio transmissions.
- Be prepared to assist with the flow of communication based on awareness and knowledge of known actions and activities.
- Closely work with the Lift Operations Managers, Team Leads and Operators on a daily basis.
- Keep detailed logs during emergency situations as a chronicle for the timing and instances of the event.
- Various administrative tasks and projects. Such as the auditing, servicing and storing of all Kirkwood hand held radio units.
- Closely work with the Lift Maintenance Department to track lift failures, lift downtime and coordinate the evacuation of guests and lift repair when lift stoppage occurs.
- Monitor weather and local road conditions. Expect to be the communication hub for all updates such as lift open/closures, road open/closures, and guest service announcements that may need to be continually communicated.
- Maintain and update on-hill LED signage in village and on mountain, as well as online social media content management tools that continually keep our guests informed.
- Connect externally with Kirkwood Clinic, local hospitals, USFS, county dispatch and Sheriff’s departments such El Dorado, Alpine and Amador County, as well as CALSTAR and CareFlight.
Requirements:
- High School education or equivalent.
- Broad base of general typing, clerical and office management knowledge and skills.
- Ability to multi-task in an effective manner.
- Willingness to gain a greater knowledge of Kirkwood’s ski trails, lifts and mountain operations.
- Ability to come in early on a scheduled or unscheduled shift on heavy snow storm mornings to assist with “Snow Safety Dispatch” and high traffic communication needs.
- Ability to maintain attention to detail while ensuring the safety of our guests and coworkers.
- Capability to learn a wide variety of information about department operations quickly.
- The aptitude to make decisions quickly and calmly in emergent and non-emergent scenarios.
- Strong verbal and written communication skills in English.
The expected pay range is $21.50 - $22.50. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 492586
