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Indoor Facilities Team Lead

Date:  Jul 22, 2022
Location: 

Kirkwood, CA, US

Company:  Kirkwood Mountain Resort
Shift Type:  Winter Seasonal 2022/2023

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 

 

Join us to create your Experience of a Lifetime!

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

Job Summary

This role combines the oversight of the Kirkwood Ski & Ride School Children’s Center programming with administrative duties pertinent to the Ski and Ride School operations. The successful management of these two areas is integral to the success of this business as well as the guest and staff experience. This leadership role will work directly with the Ski and Ride Management team, Children’s and Adult Supervisors, and Lead Instructors as well as frontline ski and ride instructors. Duties will include (but are not limited to) staffing the Children’s Center team, scheduling attendants and/or instructors based on business volume, developing and conducting inside staff training, conducting performance evaluations, delegation of tasks, weekly food and supply ordering, weekly menu preparation, maintaining facility cleanliness standards, instructor payroll coordination and auditing, and other miscellaneous administrative tasks such as (but not limited to) instructor scheduling support, running Instructor Priority reports, running payroll reports, and assisting with staff events.

 

In regards to the Children’s Center specifically, this role will be responsible for the supervision of our guests while they are inside the Children’s Center facility, ensuring timely preparation of snacks and lunches, strict attention to all guest allergy and accommodation requests, appropriate programming of indoor activities related to Ski and Ride School goals, and professional communication with parents/guardians as necessary. Positive, thorough and clear communication with Ski and Ride School Management, Supervisors, and Leads is critical.

 

In regards to the additional Administrative duties, this role requires a strong understanding of the RPOS (instructor payroll system) so as to oversee, carry out, and delegate the daily input of instructor payroll; conduct payroll audits which compare and match payroll entries to instructor time card submissions through the last Friday of each pay period; Accurate reporting of Instructor Priority each pay period; Willingness to assist with additional administrative tasks such as (but not limited to) assisting with instructor scheduling, contacting instructors who have submitted inaccurate time cards, contacting payroll and/or IT for support, opening Direct Connect Cases, lost and found etc.

 

Job Specifications:

  • Outlet: Ski & Ride School

  • Housing: Currently Available  

  • Starting Wage:  $20 - $25 / hour

  • Shift & Schedule Availability:  Full Time

 

Responsibilities include (but are not limited to):

  • Keeping yourself, your staff and your guests SAFE at all times and in all situations.
  • Providing exceptional guest service at all times while sharing your passion for working with kids.
  • Oversee and train staff in the operational responsibilities of Ski & Ride School indoor programming, including but not limited to:
    • Planning and implementation of registration process and directing guests to appropriate locations. Accurately assisting guests and staff with procedures and processes while organizing children.
    • Oversight of indoor and outdoor teaching areas and cleanliness of facilities including adequate cleaning schedule of kitchen, bathrooms, main children’s room and mini-ripper room to maintain operations within Hazard Analysis & Critical Control Points (HACCP) guidelines.
    • Oversight of 3 & 4 year old programming.  Support Supervisors & Instructors with the coordination and facilitation of the 3 & 4 yr. old program (mini rippers/mini groms) including but not limited to check-in/check-out procedures; equipment fitting and assignment; off snow and on snow instruction;  snack and meal prep.
    • Oversight of Ski and Ride School recycling and waste sorting system within the Children’s Center facility.
    • Run daily allergy report and ensure students are fed the appropriate foods based on their specific dietary needs and restrictions. Food prep for guest snacks & lunches.
    • Assist children who are tired, feel ill, or are unwilling to participate in lessons.
    • Contact and communicate with guardian(s) regarding the status of their child in a professional manner.
    • Ensure that guests are equipped appropriately (fitting and adjusting equipment) and working with instructors/supervisors and managers to make changes when necessary.
    • Supervision of children both outside during lessons and inside the children's center.
    • Child security and the return of children to identified guardian(s).
    • Display and utilize positive and effective communication with other management, inside staff, instructors and guests; Ability to work cooperatively with staff and other departments to ensure safety, security and enjoyment of our guests.
  • Other duties as assigned

 

Requirements:

  • High School or Equivalent Education.
  • Ability to attend all required training sessions.
  • Must be fluent in all aspects of the English language (spoken and written).
  • CA food handler certificate (may be obtained after accepting the position).
  • Rental tech certificate
  • Must have excellent guest service skills.
  • Must have excellent communication skills.
  • Must work well in a team.
  • Must successfully complete a Criminal Background Check.
  • Must be able to work in inclement weather in a high alpine environment.
  • Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions.
  • Must be willing to assist children.
  • Must be available to work holidays and weekends.

 

 Preferred Skills:

  • Previous Supervisory experience, managing and oversight of a team.
  • Experience working in a guest service industry with guests of all ages.
  • Previous kitchen/food prep experience.
  • Knowledge of local area/resort.
  • Previous experience with teaching/coaching/mentoring children and/or childcare.
  • Ability to communicate in Spanish (optional)

 

What’s in it for you?

  • Employee Housing (if needed)
  • Free EPIC Pass to all of our resorts
  • Discounted coupons for friends and family
  • Shuttle bus from S. Lake Tahoe to Kirkwood
  • Carpool Incentive program
  • Discounts with select industry manufactures
  • Opportunities for ski/ride breaks
  • Opportunities to participate in ski/ride improvement clinics
  • Discounted lodging at our Rock Resort Properties starting at $85/night
  • 50% off Colorado Mountain Express transportation
  • Food and beverage discounts at mountain dining locations
  • Retail discounts at Vail Resorts Retail stores
  • 10-25% off  at our Starbucks locations
  • Unique events! Including concerts, employee meals, employee activities, pro competitions!
  • On site medical clinic with benefits for employees
  • Job Share opportunities to work more hours if needed

 

 

 

The budgeted range starts at $20 - $25.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 456216


Nearest Major Market: California