Greeter/Host - Housing May Be Available

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary: 

The Product Sales and Services Greeter/Host is available to help guests with an assortment of questions such as providing resort information, product knowledge, and directions just to name a few. You will be a huge asset on busy days, working the sales lines and making sure guests are in the correct location for their needs. You will provide heaps of information that helps to provide the best experience for our first time guests as well as returners!

The Greeter/Host, as a part of the Product Sales & Services department, is responsible for (including but not limited to) creating a warm and welcoming first impression to our guests by greeting them in our various ticket, pass, and activity sales locations. The position requires providing information, directions, and product knowledge while offering expert advice regarding town and resort services and sharing regional highlights. Follow company/department policies & procedures while interacting with a high volume of guests and effectively managing the queue (line). The Greeter/Host must pay attention to details of the operation while being an independent problem solver, ensuring each guest’s needs are met appropriately. Part time and full time positions available.

This position can be located at any of our ticket or activity sales locations.  Locations primarily sell day tickets, season passes and ski and ride school products. The greeter will also assist with guest service and general information about Kirkwood. Candidates should have the ability to retain a significant amount of information and be able to stand outside in high alpine weather conditions.

Job Specifications: 

• Expected Pay Range: $22.00 - $23.00 / hour  

• Shift & Schedule Availability: Full Time  & Part Time

• Housing: May Be Available

• Skill Level: Lead

Job Requirements:

• Positive, proactive work ethic and a desire to sell/up sell Ski and Ride School Products.
• Ability to work on a team and maintain a positive attitude.
• Ability to speak, read, and communicate in English.
• Must enjoy working directly with guests for a majority of the day.
• Must be able to arrive to various location around the resort on time, regardless of weather conditions
• Previous work experience in Guest Services is preferred.
• Comfortable working in fast pace work environment.
• Comfortable working outside for extended period of time.
• Comfortable standing for long periods of time.
• Willing to commit to a work schedule which includes working weekends and holidays.
• Lead team efforts in capturing/tracking line wait data in location and utilize to improve location's GX scores.
• Willing to make seasonal commitment through the end of the season
• High School Diploma or GED- required.
• Must be 18 years or older.

The expected pay range is $22.00 $23.04. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  505968
Reference Date: 11/12/2024 
Job Code Function: Guest Services