General Manager, General Store, Year round

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

We are seeking a reliable, agile, and motivated General Manager to oversee operations at The General Store, Kirkwood’s essential hub for groceries, grab-and-go food, beverages, and retail goods. Open year-round, The General Store serves resort guests, employees, and residents with everyday essentials, locally sourced products, and quick-service meals. From managing seasonal transitions to building a strong team culture, this role calls for a hands-on leader who thrives in a dynamic, multi-department environment.

Located at the base of the mountain, The General Store is a unique blend of convenience store, coffee bar, and retail boutique. It’s a go-to stop for locals and visitors alike—whether they need snacks, sundries, souvenirs, or a hot coffee before hitting the lifts. As a year-round operation, the store plays a key role in sustaining the resort community beyond the winter season. Winter operations also include leadership oversight of the Jet’s Hangar, a QSR located upstairs from The General Store.

Job Specifications:  

• Starting Wage: Starting at $68,640 + annual bonus 

• Employment Type: Year Round 

• Shift Type: Full Time

• Minimum Age: At least 18 years of age 

• Housing Availability: Yes 

Job Responsibilities:

Operations & Guest Experience

• Manage all aspects of store operations including grocery, grab-and-go food, retail, and beverage sales
• Ensure the store is consistently clean, stocked, organized, and the right products are merchandised for our guests and demographics
• Leadership of Jet’s Hangar QSR, planning and performing Isolation Dinners for employees
• Ski event oversight and leading in conjunction with the Facilities department involving themselves with cleanliness and maintenance of the building
• Oversee food safety practices in relation to the county’s health department, merchandising, product rotation (FIFO), as well as training and oversight of all employees in reference to food safety guidelines
• Provide exceptional customer service, both internal and external guests; clear communicator, motivating and a clear and concise teacher

Team Leadership

• Recruit, train, and supervise a year-round and seasonal team across multiple departments in guest service strategies, financial acumen, staffing levels, and guest service in accordance with our Food and Beverage Center of Excellence Group
• Create staffing plans and schedules based on sales trends and seasonal needs according to budgets, forecast, and business trends utilizing the Legion Scheduling Portal
• Foster and cultivate a strong and robust culture of caring with strong communication, accountability, and guest service standards in alignment within our successful structure
• Conduct daily, weekly, and monthly check-ins, performance reviews, and hands-on training and employee experience

Financial & Inventory Management

• Track and manage daily sales, labor, COGS, and operational expenses
• Maintain accurate inventory levels for groceries, beverages, and retail merchandise
• Monitor vendor relationships, receive and process deliveries, and ensure invoice accuracy
• Utilize system data and reporting tools to forecast demand and optimize stock levels

Community & Resort Engagement

• Collaborate with other resort departments on guest events, employee programs, and seasonal promotions
• Actively participate in resort-wide initiatives and support community engagement
• Highly active and leading in our Commitment to Zero Team, focus on diversion streams to enhance community and resort footprint

Job Requirements:

• 3–5 years of management experience in grocery, retail, or food service environments
• Proven leadership skills with the ability to train, motivate, and retain staff
• Detail-oriented with strong organizational, communication, and multitasking abilities
• Familiarity with POS and inventory systems (e.g., InfoGenesis, Retail Pro, or similar)
• Serve Safe Manager Certification and RBS/TIPS Certification (or ability to obtain within 30 days of hire)
• Ability to work weekends, holidays, and variable shifts as needed
• Physically able to stand for long periods, lift up to 50 lbs., and work in a mountain environment

Preferred Traits

• Experience in a resort, remote, or seasonal setting
• Passion for mountain living and community-centered service
• Creative merchandising skills and a keen eye for guest trends
• Positive, solutions-oriented mindset and flexible leadership style
• Agility, self-motivated, high level of emotional intelligence, strong trainer and teacher

All employment at Vail Resorts is on an at-will basis, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.New hires will be evaluated during their first 90 days of employment to assess performance, leadership, and business management skills. This evaluation period does not alter the at-will nature of employment, nor does completion of the evaluation period guarantee continued employment. 

The expected pay range is Starting at $68,640 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  511073
Reference Date: 08/29/2025 
Job Code Function: General Management