Share this Job

Front Desk Agent - Summer Seasonal - $17 per hour

Date:  Jun 23, 2022
Location: 

Kirkwood, CA, US

Company:  Kirkwood Mountain Resort
Shift Type:  Summer Seasonal 2022

Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw and expansive…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. www.vailresortscareers.com
 

No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work!  

 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

 

The Kirkwood Front Desk Agent will maintain guest and homeowner satisfaction through excellent customer service.  Responsible for daily operations of the front desk – including Check-Ins, Check-Outs, Settling Accounts & Guest Issue Resolution.

 

Job Specifications: 

  • Housing: Currently Available
  • Starting Wage: $17 per hour
  • Shift & Schedule Availability: Full Time
  • Skill Level: Intermediate

 

Other responsibilities include, but are not limited to:

  • Preserve quality of Homeowner and Guest experiences
  • Consistent and accurate communication with Housekeeping department
  • Pre-arrival and ongoing Guest contact/communication
  • Reporting and following up on all guest issues & maintenance requests
  • Respond  to guest and owner inquiries via email & telephone
  • Book Lodging Reservations via telephone & email
  • Concierge Duties
  • Assist Management as need
  • Assist Housekeeping team as needed
  • Other duties as assigned

 

 Requirements:

  • Fluent English - required 
  • High School Diploma or Equivalent - required
  • Able to work weekends and holidays – required
  • Able to work Friday & Saturday Evening Shifts – required
  • Previous customer service experience - preferred
  • Must be a team player, enthusiastic, willing to learn, have great people skills - required
  • Must be organized and able to multi-task, be patient and well mannered - required  
  • Microsoft Office, Xcel, Word and other Basic Office Skills - required
  • Must be able to multitask and work in a team atmosphere – required
  • Must be able to talk on the telephone for extended periods of time – required

Job Benefits:  

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 445507


Nearest Major Market: California