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Assistant Store Manager - Housing Available - Kirkwood Village Rentals

Date:  Nov 25, 2021

Kirkwood, CA, US

Company:  Kirkwood Mountain Resort
Shift Type:  Winter Seasonal 2021/2022

Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. www.vailresortscareers.com

No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work!  


As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


Housing Available! 

Summary of Job:

To manage the day-to-day store Rental and Retail operations by establishing and maintaining a high level of customer service and operational excellence. To provide managerial support for the Store Manager in staff management, rental operations, tune shop operations and policy enforcement.
Level II stores are defined as low complexity with $1.5M to $4.99M in revenue volume, medium complexity with $0.5M to $4.99M in revenue volume or high complexity with $0.5 to $1.49M in revenue volume.



·         Oversee all Rental Activates: leading, training and executing all rental procedures

·         Direct the daily work within the store when manager on-duty – with a focus on the rental department, dividing work, monitoring and implementing compliance measures and loss prevention techniques, maintaining merchandising and cleanliness standards

·         Meet operational expectations by administering company policies and implementing and maintaining high rental and retail standards as set forth by the Store and Regional Manager

·         Engage in performance management of store rental personnel – evaluating employee performance, delivering timely feedback and administering performance evaluations

·         Provide training resources for employees in POS, product knowledge, guest service, sales and company values

·         Ensure the store associates follow company rental standards and provide excellent customer service

·         Enforce company cash handling and other Loss Prevention policies and procedures

·         Contribute to the planning and control activities for the store’s annual operating budget

·         Monitor daily rental operations, including safety compliance

·         Manage and monitor store work schedules

·         Generate sales, demonstrate and maintain a professional standard of guest service

·         Resolve customer inquiries and complaints

·         Remain current on new industry products and trends; demonstrate knowledge of products

·         Maintain all company paperwork according to policies and standards



·         HS Diploma or GED Equivalent

·         2 years of ski rental experience required, snow sports retail experience required

·         1 year of management experience required

·         Comfortable with Microsoft Office products; Word, Excel, Outlook, and PowerPoint

·         Excellent communications skills both written and verbal

·         Self-motivated with the ability to multi-task

·         Familiarity with rental and retail POS systems preferred


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 367289

Nearest Major Market: California