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Shuttle Reservations Agent

Date:  Nov 17, 2022
Location: 

Vail, CO, US

Company:  Epic Mountain Express
Shift Type:  Winter Seasonal 2022/2023

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

Job Summary

As an Epic Mountain Express Reservation Agent, you will create and Experience of a Lifetime for our guests by providing local expertise and guidance for our shared shuttles, private cars and charter vans using our reservation system. You will be expected to understand our services and products so that you can coordinate & book the guests’ travel needs. 

 

Job Specifications

  • Outlet: Vail, CO
  • Skill Level: Entry
  • Starting Wage: $20 / hour
  • Shift Availability: Full time and Part Time
  • Housing: Accepting Applications / Not Available

 

 Responsibilities Include

  • Answer phones in a polite, professional and timely manner
  • Create and update reservations for our Shared Shuttles, Private cars and Charter Vans
  • Understand CME Products and Services so you can effectively provide guests options that will meet their transportation needs
  • Maintain a positive and friendly attitude with both guests and coworkers in a high paced and busy atmosphere
  • Interface with internal departments including dispatch, operations and Group Sales Representatives.

 

Qualifications

  • Flexible schedule, exceptional time management and attention to detail.
  • High School Diploma or GED preferred.
  • Bi-Lingual is a PLUS! 

 

 

 

The budgeted range starts at $20.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 490743


Nearest Major Market: Denver