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Retail Service Technician - Hoigaards - Year Round

Date:  Mar 25, 2021
Location: 

St. Louis Park, MN, US

Company:  Vail Resorts
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

Service Technicians are responsible for maintaining outstanding customer service as per company standards, generating sales, and safeguarding company assets.

 

Responsibilities include (but are not limited to):

  • Acknowledge customers quickly and courteously
  • Determine customer equipment needs
  • Complete accurate work order paperwork and prioritize work orders in an expedient manner
  • Serve as a knowledgeable resource to customers
  • Demonstrate a professional standard of customer service
  • Remain current on industry products and trends, and demonstrate knowledge of products
  • Protect company assets through loss prevention techniques
  • Service and repair customer merchandise according to established guidelines
  • Adhere to safety procedures regarding use of tools and equipment
  • Aware of department related pricing including any and all promotions

 

Qualifications:

  • 1 year service technician experience - preferred
  • Ski and/or snowboard tuning experience – preferred
  • Comfortable with use of power tools and machines – preferred
  • Able to problem solve 
  • Comfortable in high intensity, time sensitive multi-tasked oriented environment - required
  • Maintain a working knowledge of products and trends within the ski and snowboard industry
  • Previous retail  and customer service experience - preferred
  • Strong customer service skills
  • Strong understanding on ski and snowboard industry
  • Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
  • Commitment to exceptional customer service
  • Basic computer skills - required
  • Ability to work a flexible schedule; including nights, holidays and weekends – required

 

Some of the benefits include:

  • Free ski pass to our world-class resorts
  • Retail discounts at our stores
  • Excellent training and professional development
  • Employee Assistance Program (EAP)

 

A long standing tradition of merchandise and service excellence has kept Hoigaard¹s a leader in the outdoor equipment and apparel industry since 1895. The staff at Hoigaard's has always been the key to  success. They love the outdoors like you do. Their outdoor experience is a resource for our customers unmatched by any other Twin Cities outdoor retailer. Whether you ski, snowboard, camp, paddle, hike, bike or in-line skate, Hoigaard's is the choice for performance gear and clothing.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 233788


Nearest Major Market: Minneapolis