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Retail Supervisor - The North Face - Snowmass - Year Round

Date:  Nov 25, 2021
Location: 

Snowmass, CO, US

Company:  Vail Resorts
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

 

Advanced Supervisor is responsible for directing the day-to-day routine work of a larger group of associates and is a key holder. Responsible for maintaining business standards and has increased decision making authority, acts as manager-on-duty in absence of other management presence. Also fulfills day-to-day work responsibilities for the organization as needed.

 

Job Responsibilities (but not limited to): 

  • Fulfill manager-on-duty responsibilities when scheduled
  • Assist in maintaining and administering operational expectations by following company policies and guidelines
  • Responsible for receiving, tracking, transporting and storing guest personal and rental equipment
  • Act as mountain-side concierge
  • Maintain and model high retail, merchandising and cleanliness standards as set forth by the Store and Regional Manager
  • Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service
  • Maintain all company paperwork according to policies and standards
  • Assist in on boarding and training of new employees in POS, product knowledge, guest service, and sales
  • Assist Store Manager in communicating company values and goals to the employees
  • Manage inventory control and meet or exceed inventory goals
  • Enforce company cash handling and other Loss Prevention policies and procedures
  • Remain current on new industry products and trends; demonstrate knowledge of products
  • Communicate ideas or issues with the store manager
  • Drive sales through direct communication with store employees to ensure customers are provided with the highest level of customer service, emphasizing courteous and knowledgeable assistance
  • Model customer service for employees and promote sales whenever interacting with guests
  • Walk the floor regularly to manage the floor for daily MOD responsibilities
  • Motivate employees to increase sales, units per transaction and transaction size in day to day sales
  • Communicate with Store Manager to ensure smooth business operations
  • Ensure that all safety standards are being observed at all times
  • Demonstrate and enforce company values and ethics

     

    Qualifications:

  • Supervisory experience in the hospitality industry
  • Maintain a working knowledge of products and trends within the industry
  • Previous snow sport industry experience - preferred
  • Ability to communicate fluently with co-workers and guests in accurate spoken and written English required
  • Commitment to exceptional customer service
  • Basic computer skills
  • Multi-task, with a strong attention to detail
  • Ability to work a flexible schedule; including nights, holidays and weekends required

     

The budgeted range starts at $17.00.  Actual pay will be adjusted based on experience.

 

The perks and benefits include

  • Free ski passes for employees 
  • 401(k) retirement plan  
  • Accrued Sick Time 
  • Discount lift tickets for friends and family 
  • Free ski lessons 
  • Discounted lodging, food (including $5 meals), gear, and mountain shuttles 
  • Discounted bike haul & golf 
  • Excellent training & professional development 

Seasonal Full Time roles are eligible for the above, plus…

  • Critical Illness and Accident plans
  • Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)  
  • Free ski passes for dependents

Operating a ski shop in Aspen is . . . well . . . kind of a big deal. The world’s biggest outdoor hobbyist and the most discriminating travelers make their way to this high alpine location every winter. And as high as our elevation are the expectations of our guests. We take our job—outfitting locals and visitors alike for the ultimate winter experiences—very seriously. Our staff takes pride in outfitting every customer with exactly what they need, sharing their outdoor expertise in the process. Our employees at Aspen Sports love the outdoors and love working with the top of the line gear the store offers. Join our team of adventure enthusiasts and see where your passion can take you. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 367310


Nearest Major Market: Colorado