Shuttle Operations Team Lead

Date:  May 13, 2023

Vail, CO, US

Company:  Epic Mountain Express
Shift Type:  Year Round


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 




Job Summary

Epic Mountain Express is the premier transportation operator in the state of Colorado, providing professional and reliable transportation service to mountain resort locations of Vail, Beaver Creek, Breckenridge, Keystone, Copper Mountain, Aspen and SnowmassEME's service offerings include Door-to-Door and Point-to-Point airport transportation service from Denver International Airport (DEN), Eagle County Regional Airport (EGE) and Aspen Pitkin County Airport (ASE),  EME has one of the largest fleets in Colorado - 200, 15-passenger shared ride shuttle vans, 50 luxury SUV's and 6 beautiful 11-passenger Mercedes Benz Sprinter vehicles.


Job Specifications

  • Outlet:  Epic Mountain Express, Eagle County
  • Expected Pay Range $20.00 - $24.49
  • Shift & Schedule Availability:  Full Time


Job Responsibilities

  • Assist the Operations Management team in creating and leading the achievement of the operational goals for the department
  • Ability to successfully dispatch EME guest service vehicles, ensuring consistent, on-time delivery of EME services
  • Responsible for supervising the daily operations for EME at our Edwards location. Duties include below---
  • Provide feedback to Operations Management team to assist with the performance management of the driver group
  • Assist in recruiting process and responsible for learning and assisting with the training of all EME programs and processes as they relate to operations for all Guest Service Drivers and Dispatchers
  • Involvement in employee coaching/progressive discipline process
  • Maintain a high level of appreciation for guest satisfaction and assist in the day-to-day management of service recovery processes.  Assist in resolving Lost and Found, Guest Incidents and Rate My Ride survey responses
  • Help in generating positive morale and engagement amongst the Operations team and driver group by supporting EME/VR programs.  Be an advocate and support the HR team when rolling out HR/Employee initiatives.
  • Responsible for the knowledge and assisting with the enforcement of EME Motor Vehicle Safety programs.
  • Work with EME Fleet department to ensure the proper allocation and maintenance of EME vehicle resources.
  • Observe and adhere to all USDOT and PUC regulations as they pertain to the operation of Commercial Motor Vehicles.
  • Responsible for entering information in Risk Console for Worker’s Comp and Vehicle incidents events as they occur and assisting in any required follow-up for these events.
  • Operations Supervisor hours are inclusive of all shifts required to operate a 24-hour department, including overnight hours.
  • Other duties as assigned


Job Requirements

  • High school diploma
  • Strong background in logistics; maintaining inventory control while creating opportunities to accommodate new business
  • Strong skills in creating and dispatching multi-van departures from Edwards with the goal of on-time departures
  • Supervisory experience preferred





The budgeted range starts at $20.00 - $24.49.  Actual pay will be adjusted based on experience.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 466807

Nearest Major Market: Denver