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Intermediate Associate - Bike Mechanic/Service Technician - Year Round - Aurora

Date:  Aug 12, 2022
Location: 

Aurora, CO, US

Company:  Epic Mountain Gear
Shift Type:  Year Round

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 

 

Join us to create your Experience of a Lifetime!

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

Responsible for performing quality repairs on customer’s bikes and winter sports equipment, including walk-in repairs and overhauls. Completes diagnosis of customer’s equipment and provides repair estimates. Schedules customer appointments and communicates clear and realistic expectations. Recommends products to enhance the customer’s experience. Possesses knowledge of bike and winter repair practices and procedures. May train new and existing associate positions. 
Responsible for assisting/performing winter service tech responsibilities (i.e. equipment tuning/service Ski, Snowboard, etc.)
 
Essential Job Responsibilities: 

  • Provide customers with the highest level of technical service
  • Gather and respond to service requests and ensure it is properly and safely completed to the customer’s satisfaction
  • Protect company liability in regard to services performed
  • Ensure service paperwork is completed legibly, accurately, and filed accordingly
  • Tune bikes using the proper tools while following all safety procedures including:
  • Suspension maintenance
  • Hydraulic Brake Service and maintenance
  • E-bike service and maintenance
  • Ensure all proper housekeeping methods and overall cleanliness of the shop is adhered to
  • Ensure special order parts and warranty items are handled in a timely fashion and proper documentation is completed and organized
  • Complete winter service work as business demands change
  • Be willing to complete store duties outside of normal job function based on demands of the business
  • Remain current on technical information through attending classes, clinics and offered training
  • May be responsible for ordering tools, shop equipment, vendor warranty items or special orders based on shop needs
  • Assist in the training and on-boarding of new and current bike mechanics/service technicians
  • Responsible for increasing sales, units per transaction, transaction size, and levels of store profitability
  • Provides support of Ski/Snowboard service and repair as needed
  • May include other duties (but not limited to) cashiering, operating electronic service tickets, summer and winter rentals and retail sales


Job Requirements:

  • HS Diploma or GED Equivalent
  • At least 1 year relevant work experience required
  • Show mechanical aptitude to perform tunes and repairs within allocated times within 30 days of hire
  • Obtain and Maintain Current Vendor Certifications
  • Basic computer skills with ability to learn
  • English fluency
  • Excellent customer service skills
  • Ability to handle multiple customers and projects at one time
  • Ability to manage and provide direction when necessary
  • Average math skills preferred
  • Commitment to exceptional customer service
  • Adhere to company policies and guidelines
  • Ability to work a  flexible schedule; including nights, holidays and weekends

 

Physical Demands:

  • Must be able to stand for long periods of time, operate hand and power tools, lift and carry bikes and parts, skis, snowboards and other equipment
  • Must be able to lift 50 pounds (medium lifting)
  • Ability to bend, walk, stand, sit, lift, reach above shoulders
  • Ability to communicate via phone and radio

 

 

The budgeted range starts at $21.50.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 443621


Nearest Major Market: Denver