Department Lead - Service Technician - Epic Mountain Gear

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 

Join us to create your Experience of a Lifetime!

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
• 401(k) Retirement Plan  
• Employee Assistance Program 
• Excellent training and professional development 
• Referral Program 

Seasonal Full Time roles are eligible for the above, plus: 

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
• Free ski passes for dependents 
• Critical Illness and Accident plans 

The Lead Service Technican will be responsible for assesing,selling, and performing quality tunes and repairs to customers’ equipment. Assist with store operations such as but not limited to: generating sales, supervising and directing the technician staff, assist service Manger with warranty submission/completion, supply orders, and shop work management . You will need to learn or know basic bike repair for service writing capabilities in the snow off-season. 

ESSENTIAL JOB RESPONSIBILITIES:

•  Service and repair customer merchandise according to established guidelines
•  Complete accurate work orders and prioritize work in an expedient manner
• Determine customer equipment needs, assist in generating sales 
• Provide customers with highest level of service by serving as a knowledgable resource to customers and co-workers
• Adhere to a all company policies and guidelines
• Remain current on industry products and trends, and demonstrate knowledge of products
• Protect company assets through loss prevention techniques
• Maintain all company paperwork according to policy
• Communicate with store management to achieve a seamless customer experience and maximize profitability
• Train, lead and manage associate technicians
• Identify shop supply needs
• Manage work order flow to completion
• Maintain equipment and identify equipment proactive servicing needs
• Maintain a clean and safe work area, adhere to all safety procedures
• Ensure all proper housekeeping methods and overall cleanliness of the shop is adhered to

The budgeted range starts at 15.00 - 17.88.  Actual pay will be adjusted based on experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 381509