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Sr. Director - General Manager, Jack Frost Big Boulder Resort

Date:  Apr 30, 2021

White Haven, PA, US

Company:  Jack Frost and Big Boulder Ski Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

General Manager (GM), Jack Frost/Big Boulder (JFBB) Resort
White Haven, PA


At Vail Resorts, our mission is simple – to create the Experience of a Lifetime for our employees, so they can, in turn, provide exceptional experiences for our guests.


The Jack Frost/Big Boulder GM will be critical in doing just that. Standing at the helm of one of the Mid-Atlantic’s premier ski resorts, the GM will be an integral player in building the next set of leaders as well as the next generation of snow sports enthusiasts. The GM has complete oversight, management and leadership of all aspects of resort operations including but not limited to mountain operations, food and beverage, ski and snowboard school, base operations, special events, guest services, community relations, resort safety and other areas as applicable. Matrix oversight for finance, sales & marketing, communications, human resources, governmental affairs, and resort safety.


The right candidate will:

  • Demonstrate strong learning agility. 
  • Enjoy and excel in environments where they must tackle and solve new and increasingly complex strategic business challenges and issues—incorporating the newest ideas, technologies, and approaches to business.
  • Be an ambitious and passionate leader who is comfortable in their own skin while also demonstrating a high level of emotional intelligence and self-awareness.




Drive Results

  • Prioritize and adapt in a constantly changing business and environmental setting.
  • Be accountable for business performance of the resort including expense management and revenue generation while meeting or exceeding all metrics and goals.
  • Lead a sphere of influence that includes direct management of resort functions and indirect partnership of corporate functions including Sales & Marketing, Information Technology, Finance, HR, Development, and others.
  • Recruit, coach, and develop an industry leading management team; align team to Vail Resorts goals, values, and stakeholders.
  • Ensure all resort records are updated and that the necessary permits are in place for continued operation and ski areas are fully compliant with local, state and federal rules and laws.


 Champion Culture

  • Create a positive culture with an unwavering commitment to providing the best guest experience and focus on continuous improvement. Create an environment where every employee is proud to work for the resort.
  • Establish healthy and continual communication norms throughout the resort. Participate in formal meetings and best practices groups and stay in regular communication with colleagues throughout Vail Resorts.
  • Be responsible for safety and security of employees and guests, creating a positive employee experience and culture.


Stay Connected

  • Become a leader in the region and community through the development and execution of progressive and smart strategic, master, and capital plans.
  • Build and sustain relationships with key community stakeholders, including city, county and state agencies as well as the media - leading these groups toward alignment with key resort and company goals and initiatives.
  • Stay abreast of ski industry trends and news; grow industry relationships and expertise. Use expertise to influence positive change throughout Vail Resorts.
  • Other duties as assigned.



  • Bachelor’s Degree
  • 10+ years in a leadership role within the hospitality industry (ski resorts and/or mountain operations preferred)
  • 5-7 years in senior management role and managing multiple departments
  • Microsoft Windows, Microsoft Office fluency
  • Written communication and public speaking skills
  • Demonstrated financial management skills
  • Ability to ski/snowboard or desire to learn
  • Valid driver’s license
  • Highly preferred: Training in leadership, performance and goal setting. Knowledge of all compliance areas of oversight through regulatory agencies


  • Medical, dental, and vision insurance
  • 401(k) retirement plan 
  • Salaried employees are generally eligible for Flexible Time Off (FTO)
  • Paid parental leave for eligible mothers and fathers 
  • Healthcare & dependent care flexible spending accounts 
  • Life, AD&D, and disability insurance
  • Free Epic ski pass and other resort perks

Jack Frost Big Boulder revolutionized the skiing industry. As the riding mecca of Pennsylvania, the mountain is designed for epic adventures. Join our team and experience the great outdoors like never before.  www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 304207

Nearest Major Market: Scranton
Nearest Secondary Market: Wilkes Barre