Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Ski Patrol Supervisor will coordinate with the Patrol Manager in managing and overseeing the Hunter Mountain Ski Patrol’s year around daily operations. The team includes 70+ winter employees and 4+ summer employees. This position is responsible for supervising day to day operations, managing labor and expense budgets, workers comp, Best Practice Initiatives and working with other departments.
Job Responsibilities:
- Supervising the day-to-day operations of the ski patrol, overseeing all facets of guest service, guest safety, mountain safety, medical care, on-hill maintenance and chair lift guest evacuation
- Ensures that daily scheduling of staff is adequate and appropriate for necessary patrol operations
- Communicates with staff about daily assignments and expectations
- Successfully complete hiring paperwork, training assistance, and scheduling of seasonal patrollers within given timeframes
- Ensure accountability of patroller development by tracking the training performance and certifications within given deadlines. Provide coaching and feedback in a timely manner
- Assist with maintaining an updated patrol SOP documentation, manuals, and training tools
- Demonstrates effective supervisory skills with regard to motivation, disciplinary and corrective actions, and documented mid and end of season reviews
- Facilitates and coordinates with other Mountain Operations departments on daily opening and operation of the resort
- Communicates with other departments with issues that might affect their operations; i.e. weather conditions that might affect ski school, food service, lifts, etc.
- Educates staff on safe workplace practices and actively works to minimize staff injury by conveying importance of appropriate decision making and risk reduction
- Assumes leadership role in major incidences including accidents, lift issues, special events, guest confrontations, or missing skier searches
- Oversees mountain maintenance issues including closures, slope and trail conditions, protective padding, and general appearance of ski area
- Provides management assistance for Mountain Safety team leaders with their staff as needed
- Represents management as an approachable, empathetic and responsive team in handling of issues that affect either personal life or professional life of staff
- Other duties as assigned
Job Qualifications:
Required:
- OEC certification;
- Must speak and write in English fluently;
- Proficient in Word/Excel/PowerPoint/Teams/Outlook;
- Able to work weekends and holidays as required;
- Must be able to ski at a professional skier level in all snow and weather conditions, daily;
- Be able to lift (and ski with) a minimum of 50 lbs daily, if the opportunity presents itself;
- Must have frequent ability to lift, stand, walk, sit, and maneuver in all climate conditions on mountain;
- Must have full dexterity of hands and fingers to feel and maneuver in cold temperatures;
- Ability to reach with hands/arms;
- Ability to climb, balance, stoop, kneel, crouch or crawl in all weather conditions;
- Ability to communicate with our guests verbally - listening and talking in a calm manner;
- Must have good vision (corrected or not corrected) – with ability to see up-close, in the distance, peripheral, depth perception and have the ability to adjust focus.
Preferred:
- Must have at least 1 year of supervisory experience;
- NSP Senior or Certified and/or Instructor status;
- College degree.
The expected pay range is $27.00 - $33.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 500900
Reference Date: 03/13/2024
Job Code Function: Ski Patrol
